Customer Service Representative-Work from home-Flexible hours

Travelwithsan; Utrecht; Hybride; EUR 26 000 - 32 000; Plein temps

Résumé du poste

Travelwithsan is seeking a Customer Service Representative to join the team in Utrecht. The role supports customers, processes transactions, and coordinates with internal departments to meet requests with accuracy and efficiency.

The ideal candidate has strong communication skills, a detail-oriented mindset, and the ability to handle confidential information while maintaining professional and friendly customer interactions. Prior cash handling or financial services experience is a plus.

Qualifications

• Must demonstrate strong attention to detail and accuracy.
• Excellent verbal and written communication skills are essential.
• Previous customer service experience is required.
• Strong organizational and problem-solving abilities are expected.
• Professional and friendly demeanor with customers is important.
• Ability to handle confidential information securely.
• Cash-handling, banking, retail, or financial-services experience is an advantage.
• Ability to work independently and as part of a team.

Responsabilités

• Interact with customers, colleagues, and internal departments to meet needs.
• Process customer payments and deposits accurately.
• Handle cash transactions and maintain records.
• Process checks and other customer transactions.
• Answer calls and direct customers to the right department.
• Handle account and service-related transactions accurately.
• Assist customers with inquiries and resolve concerns promptly.
• Maintain correct customer records and documentation.
• Provide information about products, services, and policies.

Connaissances

Attention to detail

Verbal communication

Written communication

Customer service

Organizational skills

Problem solving

Confidential data handling

Cash handling

Team player

Description du poste

Our company is looking for a Customer Service Representative (CSR) to join our team. The ideal candidate will provide excellent customer service, assist with daily customer needs, and ensure transactions and requests are handled accurately and efficiently.

Responsibilities:

• Work with customers, employees, and internal departments to ensure customer needs are met;
• Process customer payments and deposits accurately;
• Handle cash transactions and maintain accurate records;
• Process checks and other customer transactions;
• Answer incoming calls and direct customers to the appropriate department;
• Process account and service-related transactions accurately;
• Assist customers with account and service inquiries;
• Resolve customer concerns in a professional and timely manner;
• Maintain accurate customer records and documentation;
• Provide information about company products and services;
• Maintain current knowledge of company policies, products, and services;
• Follow established procedures for customer transactions and requests.

Requirements:

• Strong attention to detail;
• Excellent verbal and written communication skills;
• Previous customer service experience;
• Strong organizational and problem-solving skills;
• Professional and friendly approach to customer interactions;
• Ability to handle confidential customer information;
• Previous cash-handling, banking, retail, or financial-services experience is an advantage;
• Ability to work effectively both independently and as part of a team.