Customer Service Representative-Work from home-Flexible hours

Travelwithsan; Rotterdam; Hybrid; EUR 26,000 - 32,000; Full time

Job summary

Travelwithsan in Rotterdam is seeking a Customer Service Representative (CSR) to join our team. The role focuses on assisting customers with daily needs, processing transactions accurately, and directing inquiries to the appropriate departments to ensure smooth service delivery.

The ideal candidate will have excellent verbal and written communication, solid customer service experience, strong attention to detail, and the ability to work effectively both independently and in a team, while

Qualifications

• Prior customer service experience.
• Strong written and verbal communication abilities.
• Attention to detail in handling transactions and records.
• Ability to stay organized and manage multiple tasks.

Responsibilities

• Work with customers, colleagues, and internal departments to meet needs.
• Process payments, deposits, and cash transactions accurately.
• Answer calls and route inquiries to the appropriate department.
• Handle account and service-related transactions efficiently.

Skills

Attention to detail

Communication skills

Customer service experience

Organizational skills

Problem-solving

Confidential information handling

Teamwork

Cash handling

Job description

Our company is looking for a Customer Service Representative (CSR) to join our team. The ideal candidate will provide excellent customer service, assist with daily customer needs, and ensure transactions and requests are handled accurately and efficiently.

Responsibilities:

• Work with customers, employees, and internal departments to ensure customer needs are met;
• Process customer payments and deposits accurately;
• Handle cash transactions and maintain accurate records;
• Process checks and other customer transactions;
• Answer incoming calls and direct customers to the appropriate department;
• Process account and service-related transactions accurately;
• Assist customers with account and service inquiries;
• Resolve customer concerns in a professional and timely manner;
• Maintain accurate customer records and documentation;
• Provide information about company products and services;
• Maintain current knowledge of company policies, products, and services;
• Follow established procedures for customer transactions and requests.

Requirements:

• Strong attention to detail;
• Excellent verbal and written communication skills;
• Previous customer service experience;
• Strong organizational and problem-solving skills;
• Professional and friendly approach to customer interactions;
• Ability to handle confidential customer information;
• Previous cash-handling, banking, retail, or financial-services experience is an advantage;
• Ability to work effectively both independently and as part of a team.