Customer Service Representative-Work from home-Flexible hours

Travel With Sann; Amsterdam; On-site; EUR 30,000 - 42,000; Full time

Job summary

Travel With Sann in Amsterdam is seeking a Customer Service Representative to join our team. The role involves delivering excellent customer service, assisting with daily customer needs, and ensuring that transactions and requests are handled accurately and efficiently.

You will collaborate with customers, colleagues, and internal departments to meet needs, process payments and deposits, handle inquiries, and maintain precise records while upholding company policies and standards.

Qualifications

• Attention to detail and accuracy in all tasks.
• Excellent verbal and written communication with customers.
• Previous customer service experience is required.
• Strong organizational and problem-solving abilities.
• Professional and friendly approach to customer interactions.
• Ability to handle confidential customer information.
• Cash-handling, banking, retail, or financial-services experience is an advantage.
• Ability to work independently and as part of a team.

Responsibilities

• Interact with customers, employees, and internal departments to meet needs.
• Process customer payments and deposits accurately.
• Handle cash transactions and maintain accurate records.
• Process checks and other customer transactions.
• Answer incoming calls and direct customers to the appropriate department.
• Process account and service-related transactions accurately.
• Assist customers with account and service inquiries.
• Resolve customer concerns in a professional and timely manner.
• Maintain accurate customer records and documentation.
• Provide information about company products and services.
• Keep knowledge up-to-date on policies, products and services.
• Follow procedures for customer transactions and requests.

Skills

Attention to detail

Verbal & written communication

Customer service experience

Organizational skills

Problem solving

Professional & friendly demeanor

Confidential information handling

Cash-handling / banking experience

Teamwork

Job description

Our company is looking for a Customer Service Representative (CSR) to join our team. The ideal candidate will provide excellent customer service, assist with daily customer needs, and ensure transactions and requests are handled accurately and efficiently.

Responsibilities

• Work with customers, employees, and internal departments to ensure customer needs are met;
• Process customer payments and deposits accurately;
• Handle cash transactions and maintain accurate records;
• Process checks and other customer transactions;
• Answer incoming calls and direct customers to the appropriate department;
• Process account and service-related transactions accurately;
• Assist customers with account and service inquiries;
• Resolve customer concerns in a professional and timely manner;
• Maintain accurate customer records and documentation;
• Provide information about company products and services;
• Maintain current knowledge of company policies, products, and services;
• Follow established procedures for customer transactions and requests.;

Requirements

• Strong attention to detail;
• Excellent verbal and written communication skills;
• Previous customer service experience;
• Strong organizational and problem-solving skills;
• Professional and friendly approach to customer interactions;
• Ability to handle confidential customer information;
• Previous cash-handling, banking, retail, or financial-services experience is an advantage;
• Ability to work effectively both independently and as part of a team.;