Customer Service Representative-Work from home-Flexible hours

Travelwithsan; Tilburg; Hybride; EUR 24 000 - 32 000; Plein temps

Résumé du poste

Travelwithsan is seeking a Customer Service Representative to join our team in Tilburg. You will assist customers with daily needs, process payments, and ensure accurate transactions while maintaining records and delivering friendly, professional service.

The role emphasizes attention to detail, strong communication, and the ability to work well both independently and with others. prior customer service and confidentiality are valued traits.

Qualifications

• Strong attention to detail and accuracy in transactions.
• Excellent verbal and written communication skills.
• Previous customer service experience.
• Good organizational and problem-solving abilities.
• Professional and friendly approach to customer interactions.
• Ability to handle confidential information with discretion.
• Experience with cash-handling or financial services is a plus.
• Capable of working independently and as part of a team.

Responsabilités

• Work with customers and internal teams to meet needs.
• Process payments and deposits accurately.
• Handle cash transactions and maintain records.
• Process checks and other customer transactions.
• Answer calls and direct customers to the right department.
• Handle account and service-related transactions.
• Assist customers with inquiries and resolve concerns promptly.
• Maintain customer records and documentation.
• Provide information about products and services.
• Stay updated on company policies, products, and services.
• Follow procedures for customer transactions and requests.

Connaissances

Detail oriented

Verbal communication

Written communication

Customer service experience

Organization

Problem solving

Team player

Confidential data handling

Description du poste

Our company is looking for a Customer Service Representative (CSR) to join our team. The ideal candidate will provide excellent customer service, assist with daily customer needs, and ensure transactions and requests are handled accurately and efficiently.

Responsibilities:

• Work with customers, employees, and internal departments to ensure customer needs are met;
• Process customer payments and deposits accurately;
• Handle cash transactions and maintain accurate records;
• Process checks and other customer transactions;
• Answer incoming calls and direct customers to the appropriate department;
• Process account and service-related transactions accurately;
• Assist customers with account and service inquiries;
• Resolve customer concerns in a professional and timely manner;
• Maintain accurate customer records and documentation;
• Provide information about company products and services;
• Maintain current knowledge of company policies, products, and services;
• Follow established procedures for customer transactions and requests.

Requirements:

• Strong attention to detail;
• Excellent verbal and written communication skills;
• Previous customer service experience;
• Strong organizational and problem-solving skills;
• Professional and friendly approach to customer interactions;
• Ability to handle confidential customer information;
• Previous cash-handling, banking, retail, or financial-services experience is an advantage;
• Ability to work effectively both independently and as part of a team.