Customer Service Representative-Work from home-Flexible hours

Travel With Sann; Eindhoven; On-site; EUR 26,000 - 36,000; Full time

Job summary

Travel With Sann is seeking a Customer Service Representative to support customers and internal teams. You will handle daily customer needs, process payments and deposits, and ensure accurate and timely transactions.

The role emphasizes strong communication, attention to detail, and confidentiality in handling customer information. Prior customer service experience is preferred, with teamwork as a key success factor.

Qualifications

• Strong attention to detail and accuracy in transactions.
• Excellent verbal and written communication skills.
• Previous customer service experience required or advantageous.
• Strong organizational and problem-solving abilities.
• Professional and friendly customer interactions.
• Ability to handle confidential information.
• Experience in cash-handling or banking is a plus.
• Ability to work independently and as part of a team.

Responsibilities

• Collaborate with customers, staff, and internal departments to meet needs.
• Process payments and deposits accurately.
• Handle cash transactions and maintain records.
• Process checks and other customer transactions.
• Answer calls and direct customers appropriately.
• Perform account and service-related transactions accurately.
• Assist customers with inquiries about accounts and services.
• Resolve customer concerns professionally and promptly.
• Maintain current customer records and documentation.
• Provide information about products and services.
• Stay updated on company policies and offerings.
• Follow procedures for customer transactions and requests.

Skills

Attention to detail

Verbal communication

Written communication

Customer service

Organizational skills

Problem solving

Teamwork

Confidential information handling

Job description

Our company is looking for a Customer Service Representative (CSR) to join our team. The ideal candidate will provide excellent customer service, assist with daily customer needs, and ensure transactions and requests are handled accurately and efficiently.

Responsibilities

• Work with customers, employees, and internal departments to ensure customer needs are met;
• Process customer payments and deposits accurately;
• Handle cash transactions and maintain accurate records;
• Process checks and other customer transactions;
• Answer incoming calls and direct customers to the appropriate department;
• Process account and service-related transactions accurately;
• Assist customers with account and service inquiries;
• Resolve customer concerns in a professional and timely manner;
• Maintain accurate customer records and documentation;
• Provide information about company products and services;
• Maintain current knowledge of company policies, products, and services;
• Follow established procedures for customer transactions and requests.;

Requirements

• Strong attention to detail;
• Excellent verbal and written communication skills;
• Previous customer service experience;
• Strong organizational and problem-solving skills;
• Professional and friendly approach to customer interactions;
• Ability to handle confidential customer information;
• Previous cash-handling, banking, retail, or financial-services experience is an advantage;
• Ability to work effectively both independently and as part of a team.;