Customer Service Representative – Dutch speaker

Cross Border Talents; Enschede; Remote; EUR 18,000 - 21,000; Full time

Benefits offered by this job

Remote work from Greece

Job summary

Cross Border Talents is recruiting Dutch-speaking Customer Service Representatives to support customers of an international online travel platform. You will assist customers with enquiries, provide information and resolve issues to ensure a smooth and positive experience.

Responsibilities include handling Dutch and English communications via email, chat and phone, resolving issues, and escalating complex cases when needed while maintaining service quality.

Qualifications

• Dutch proficiency at C1–C2 level.
• English proficiency at C1–C2 level.
• Strong communication and problem-solving skills.
• Customer-oriented attitude and professionalism.
• Ability to work independently and as part of an international team.

Responsibilities

• Provide customer support in Dutch and English via email, chat, and phone.
• Assist customers with enquiries and resolve issues promptly.
• Provide accurate information and guidance based on customer needs.
• Identify concerns and escalate complex cases when necessary.
• Maintain high standards of customer service and satisfaction.
• Follow established procedures and quality guidelines.

Skills

Dutch proficiency

English proficiency

Communication

Problem solving

Job description

Remote anywherein Greece or on-site in Athens.
We are recruiting Dutch-speaking Customer Service Representatives to support customers of an international online travel platform.

In this role, you will assist customers with their enquiries, provide information and resolve issues to ensure a smooth and positive customer experience.

Responsibilities

• Providing customer support in Dutch and English via email, chat and phone;
• Assisting customers with enquiries and resolving issues in a professional and timely manner;
• Providing accurate information and guidance based on customer needs;
• Identifying and addressing customer concerns, escalating more complex cases when necessary;
• Maintaining high standards of customer service and customer satisfaction;
• Following established procedures and quality guidelines.

Requirements

• Dutch proficiency at C1–C2 level;
• English proficiency at C1–C2 level;
• Strong communication and problem-solving skills;
• A customer-oriented approach and a professional attitude;
• Ability to work independently and as part of an international team;
• Willingness to complete the required training and onboarding process.

Location and Work Model

Choose one of the following options:

• Remote: Work from anywhere in Greece after completing the initial onboarding process in Athens, Geeece
• On-site: Work from the company's office in Athens.

Salary

• €1,500 gross per salary payment, paid 14 times per year.
• Equivalent to approximately €1,750 gross per month, averaged over 12 months.

Relocation Support

For candidates relocating to Athens, the company offers:

• Three weeks of hotel accommodation near the office during the initial relocation and training period;
• Financial relocation assistance of up to €300 towards flights or other relocation expenses.