Customer Service Representative – Dutch speaker

Cross Border Talents; Leiden; Teletrabalho; EUR 19 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hotel accommodation near office during

Relocation assistance up to €300

Resumo da oferta

Cross Border Talents is recruiting Dutch-speaking Customer Service Representatives to support an international online travel platform. You will assist customers with inquiries, provide information, and resolve issues to ensure a smooth and positive experience for Dutch and English speakers.

Roles include handling email, chat and phone inquiries from an international audience. Remote work from Greece after onboarding in Athens or on-site at the Athens office is available, with comprehensive

Qualificações

• Dutch proficiency at C1–C2 level.
• English proficiency at C1–C2 level.
• Strong communication and problem-solving skills.
• Customer-oriented approach and a professional attitude.
• Ability to work independently and as part of an international team.
• Willingness to complete the required training and onboarding process.

Responsabilidades

• Providing customer support in Dutch and English via email, chat and phone;
• Assisting customers with enquiries and resolving issues in a professional and timely manner;
• Providing accurate information and guidance based on customer needs;
• Identifying and addressing customer concerns, escalating more complex cases when necessary;
• Maintaining high standards of customer service and customer satisfaction;
• Following established procedures and quality guidelines.

Conhecimentos

Dutch proficiency

English proficiency

Communication skills

Problem-solving

Customer-oriented

Team collaboration

Independent work

Willingness to onboarding

Descrição da oferta de emprego

Remote anywherein Greece or on-site in Athens.
We are recruiting Dutch-speaking Customer Service Representatives to support customers of an international online travel platform.

In this role, you will assist customers with their enquiries, provide information and resolve issues to ensure a smooth and positive customer experience.

Responsibilities

• Providing customer support in Dutch and English via email, chat and phone;
• Assisting customers with enquiries and resolving issues in a professional and timely manner;
• Providing accurate information and guidance based on customer needs;
• Identifying and addressing customer concerns, escalating more complex cases when necessary;
• Maintaining high standards of customer service and customer satisfaction;
• Following established procedures and quality guidelines.

Requirements

• Dutch proficiency at C1–C2 level;
• English proficiency at C1–C2 level;
• Strong communication and problem-solving skills;
• A customer-oriented approach and a professional attitude;
• Ability to work independently and as part of an international team;
• Willingness to complete the required training and onboarding process.

Location and Work Model

Choose one of the following options:

• Remote: Work from anywhere in Greece after completing the initial onboarding process in Athens, Geeece
• On-site: Work from the company's office in Athens.

Salary

• €1,500 gross per salary payment, paid 14 times per year.
• Equivalent to approximately €1,750 gross per month, averaged over 12 months.

Relocation Support

For candidates relocating to Athens, the company offers:

• Three weeks of hotel accommodation near the office during the initial relocation and training period;
• Financial relocation assistance of up to €300 towards flights or other relocation expenses.