Customer Service Representative

AXIS Career; Oegstgeest; On-site; EUR 36,000 - 48,000; Full time

Job summary

IFF is seeking a Customer Service Representative in Leiden to act as a vital link between internal teams, customers, and external logistics partners. You will ensure orders are processed accurately, deliver excellent service, and drive improvements across the end-to-end process.

You will collaborate with colleagues across departments on international projects, contributing to ongoing knowledge sharing and efficiency gains in a dynamic, global environment.

Qualifications

• Bachelor’s degree completed.
• At least 3 years of experience in Customer Service and/or Supply Chain.
• Experience with ERP systems, preferably SAP OTC/Logistics.
• Excellent English communication skills, both written and verbal.
• Strong analytical and problem-solving skills.
• Experience with export documents.

Responsibilities

• Process customer orders accurately and efficiently.
• Ensure customers receive excellent service throughout the order lifecycle.
• Collaborate with internal teams and external logistics partners.
• Contribute to process improvements and international projects.
• Support export documentation and compliance tasks.

Skills

English communication

Customer service

Analytical skills

Problem solving

Stakeholder management

Collaborative mindset

Adaptability

Lean Six Sigma

Education

Bachelor's degree

Tools

SAP OTC/Logistics

Job description

As a Customer Service Representative, you are an important link between IFF and its internal and external customers. You ensure that customer orders are processed accurately and efficiently and that customers receive excellent service throughout the entire process.You will work closely with colleagues from different departments, customers, and external logistics partners. In addition to your daily responsibilities, you will have the opportunity to contribute to process improvements and international projects.

You will join an international and innovative organisation where collaboration, knowledge sharing, and continuous improvement are highly valued.You will have the opportunity to work with experienced professionals, develop your skills, and contribute to projects that have a real impact on products used by millions of people around the world.

You can also expect:

• A challenging position within an international organisation;
• A professional and collaborative working environment;
• Opportunities for personal and professional development;
• The opportunity to contribute to international projects and process improvements;
• A conveniently located workplace in Leiden;
• A role with plenty of responsibility and room to make an impact.

We are looking for a proactive and experienced professional who enjoys working in a dynamic, international environment.

You have:

• A completed Bachelor’s degree;
• At least 3 years of experience in Customer Service and/or Supply Chain;
• Experience working with ERP systems, preferably SAP OTC/Logistics;
• A strong understanding of business and operational processes;
• Excellent English communication skills, both written and verbal;
• Strong analytical and problem-solving skills;
• Experience working with export documents;
• Excellent communication and stakeholder management skills;
• A collaborative and proactive mindset;
• The ability to work effectively in a fast-changing environment;
• Experience with Lean, Six Sigma, TPM, or similar continuous improvement methodologies is a plus.