Customer Service Representative II

IFF; Tilburg; On-site; EUR 38,000 - 52,000; Full time

Job summary

IFF, a global leader in flavors, fragrances, food ingredients and health & biosciences, is seeking an onsite Customer Service/Order Management professional based in Tilburg, Netherlands.

Join a customer-focused team to receive, process, and manage orders, respond to inquiries, resolve issues, and collaborate with sales, supply chain and operations to ensure accurate data and timely delivery. Strong English communication and ERP experience are preferred.

Qualifications

• MBO or Bachelor-level education in Business Administration, Supply Chain, Customer Service, or a related field.
• Experience in a customer service, order management, sales support, or customer operations role.
• Strong communication skills in English, both written and verbal.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving skills with sound judgment.
• High attention to detail and commitment to accuracy.
• Proficiency in Microsoft Office applications, especially Excel and Outlook.
• Experience working with Enterprise Resource Planning (ERP) systems or customer management systems.
• Customer-focused mindset with the ability to build effective internal and external relationships.

Responsibilities

• Receive, process, and manage customer orders accurately and efficiently.
• Respond to inquiries on products, availability, status, and delivery.
• Resolve customer complaints in a professional and timely manner.
• Build and maintain strong relationships with assigned customers and internal teams.
• Serve as a communication link between customers, sales, supply chain, and operations.
• Analyze requests and identify solutions balancing business and customer needs.
• Provide information on products, pricing, lead times, and services.
• Support order management activities and ensure data accuracy in systems.
• Contribute to continuous improvement initiatives to boost satisfaction and efficiency.

Skills

Customer service

Order management

Sales support

Multi-tasking

Data analysis

Attention to detail

Excel proficiency

ERP familiarity

MS Outlook

Education

Bachelor/MBO in Business Admin or related

Tools

ERP systems

SAP

Job description

Job Summary

Are you passionate about delivering exceptional customer service and building strong relationships with customers in a dynamic global environment?

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.

Global Operations: Ensuring excellence in execution, from procurement to supply chain and reliability, delivering quality, safety, efficiency and sustainability across the value chain.

The role is based in Tilburg, Netherlands (onsite role). Be part of a customer-focused, collaborative, and solution-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where You'll Make a Difference

• Receive, process, and manage customer orders accurately and efficiently.
• Respond to customer inquiries regarding products, availability, order status, and delivery information.
• Resolve customer complaints and issues in a professional and timely manner.
• Build and maintain strong working relationships with assigned customers and internal sales teams.
• Serve as a key communication link between customers, sales, supply chain, and operations teams.
• Analyze customer requests and identify appropriate solutions while balancing business and customer needs.
• Provide accurate information regarding products, pricing, lead times, and service offerings.
• Support order management activities and ensure data accuracy within company systems.
• Contribute to continuous improvement initiatives aimed at enhancing customer satisfaction and operational efficiency.

What Makes You the Right Fit

• MBO or Bachelor-level education in Business Administration, Supply Chain, Customer Service, or a related field.
• Experience in a customer service, order management, sales support, or customer operations role.
• Strong communication skills in English, both written and verbal.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving skills with sound judgment.
• High attention to detail and commitment to accuracy.
• Proficiency in Microsoft Office applications, especially Excel and Outlook.
• Experience working with Enterprise Resource Planning (ERP) systems or customer management systems.
• Customer-focused mindset with the ability to build effective internal and external relationships.

How Would You Stand Out?

• Experience working in an international manufacturing or supply chain environment.
• Knowledge of SAP or other ERP platforms.
• Additional European language skills are an advantage.

Why Choose Us?

• Join a global organization with a strong focus on innovation and sustainability.
• Work alongside experienced and supportive colleagues in a collaborative environment.
• Opportunities for professional growth, training, and career development.
• Competitive salary and comprehensive benefits package.
• Exposure to international customers and cross-functional teams.
• Be part of a company that creates products impacting millions of consumers worldwide.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more