Customer Service Representative

Hunter Douglas, Inc.; Boxtel; On-site; EUR 29,000 - 42,000; Full time

Job summary

Hunter Douglas is seeking a Customer Service Representative to join UniLux in Boxtel. You will be the primary contact for business customers, guiding them through their journey and ensuring an outstanding service experience.

Responsibilities include answering inquiries by phone and email, offering product advice on measuring, installation, and maintenance, processing orders, and building lasting relationships. This is an on-site role requiring five days in-office in Boxtel.

Qualifications

• Fluent in Dutch, with strong verbal and written skills.
• Experience in a customer-focused role is advantageous.
• Clear communicator who explains things simply.
• Customer-oriented, solution-focused, and accurate in work.
• Ability to stay calm under pressure and prioritize tasks.
• Comfortable with computers and standard software.
• Willingness to learn about products and grow knowledge.

Responsibilities

• Answer customer inquiries via phone, email, and other channels.
• Provide product advice on measuring, installation, and maintenance.
• Build and maintain positive relationships with customers.
• Proactively contact customers regarding orders and issues.
• Process orders accurately and on time in our systems.
• Assist with workshops or product presentations for customers.
• Monitor agreements and service levels.
• Identify bottlenecks and suggest improvements.
• Handle objections clearly to meet customer needs.

Skills

Dutch language

Customer service

Clear communication

Customer oriented

Calm under pressure

Computer proficiency

Product knowledge

Tools

CRM software

Office software

Job description

Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.

We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What’s yours?

Position Overview:

We're looking for a customer-focused and detail-oriented Customer Service Representative to join our team at UniLux in Boxtel. In this role, you will be the primary point of contact for our business customers, supporting them throughout their customer journey and ensuring an excellent service experience.

You'll provide advice, answer product-related questions, process orders, and build strong customer relationships. Working closely with customers and internal teams, you'll play a key role in delivering outstanding service while contributing to the continued success of our growing business.

This is a fully onsite position, requiring attendance at our Boxtel office five days per week.

What You’ll Be Doing:

• Answer customer inquiries via phone, email, and other channels
• Provide product advice, for example on measuring, installation, and maintenance
• Build and maintain positive relationships with customers
• Proactively contact customers when needed, for example regarding orders
• Process orders (including larger/bulk orders) accurately and on time in our systems
• Assist with workshops or product presentations for customers
• Monitor agreements and service levels
• Identify recurring questions or bottlenecks and contribute ideas for improvement
• Handle customer objections effectively: we aim to meet customer needs, but when something is not possible, you communicate this clearly

What We’re Looking For:

Excellent command of the Dutch language, both spoken and written

Experience in a customer-focused role is an advantage

• Clear communicator who can explain things easily
• Customer-oriented, solution-focused, and accurate

Able to stay calm under pressure and prioritize effectively

Comfortable working with computers and standard software

Interest in our products and willingness to develop your knowledge

At Hunter Douglas, you’ll be part of a forward-thinking team committed to excellence. We offer a supportive environment for professional growth, competitive compensation, and the opportunity to make a real difference.