Customer Service Representative

Abroad Experience International Recruitment; Amsterdam; Hybrid; EUR 30,000 - 32,000; Full time

Benefits offered by this job

Hybrid setup

30 paid holidays per year

Premium-free pension

Online trainings

Job summary

Abroad Experience International Recruitment is assisting a global investment bank in Amsterdam's financial district to hire a Customer Support specialist. The role focuses on fast, empathetic responses to client inquiries and growing knowledge of investment products.

Ideal candidates are fluent in Dutch or German, have HBO-level education, and show an interest in finance and investing. The team includes brokers and client service reps, with a hybrid work setup and strong development

Qualifications

• Minimum HBO level or equivalent ability.
• You speak one of these Dutch and/or German.
• You have interest in finance and investing.

Responsibilities

• Answer customer inquiries quickly and efficiently.
• Gain extensive knowledge about investment products.
• Collaborate with brokers and client service representatives to provide excellent customer service.

Skills

Empathy for customers

Solution-oriented thinking

Phone enthusiasm

Education

HBO level or equivalent

Job description

Our client is a global investment bank located in Amsterdam's financial district.

Responsibilities/Tasks

This role is ideal for a motivated professional looking to gain valuable experience and grow within the financial industry. As Customer Support specialist at a global bank in the financial district of Amsterdam, you will ensure that customer inquiries are answered quickly and efficiently. You will gain extensive knowledge about investment products. We are looking for someone who is good at demonstrating empathy towards customers and thinking in solutions. Additionally you should be enthusiastic in phone-conversations and make sure customers are happy with the provided services. It is important for you are willing to learn about the company's products and comply with its regulations.

Your colleagues are brokers and client service representatives. This team has one mission: to provide excellent customer service regarding investment products.

Requirements:

• Minimum hbo level or equivalent ability
• You speak one of these Dutch AND/OR German
• You have interest in finance and investing

What's in it for you

• A chance to grow your skills in the financial sector
• A salary between €2,700 and €2,900 per month plus 5,5% guaranteed bonus
• Hybrid setup
• 30 paid holidays per year
• A premium-free pension
• Various online trainings that contribute to your personal development
• Growth opportunities
• Working in a friendly team with Friday drinks