Customer Service Manager - Lead Growth & International Team

Jobster; Amsterdam; On-site; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Clothing allowance

Employee discount

Brand training Antwerp

Job summary

Jobster is seeking a Customer Service Manager in Amsterdam to lead a growing international service team of ~50–55 colleagues, reporting to the Director of Strategy and Operations. The role blends hands-on leadership with improving systems and smarter working practices while preserving premium customer care.

Responsibilities include coaching, onboarding, setting KPIs, improving workflows, and collaborating with Product, Engineering and Retail teams.

Qualifications

• Six+ years in customer service management with proven leadership.
• Excellent communication and stakeholder management across locations.
• Fluent English; additional European language is a plus.
• Experience with international CS operations in large corporate/tech/retail environments.
• Strong familiarity with customer service software and CRM systems.
• Ability to translate data into practical decisions balancing CX and team needs.

Responsibilities

• Lead, coach and motivate the team through regular conversations, meetings and performance expectations.
• Support onboarding and development of new colleagues during growth and change.
• Translate customer service objectives into practical plans and KPIs.
• Review workflows, CRM tools and service processes for improvement and automation.
• Use performance data and feedback to identify trends and report insights to stakeholders.
• Collaborate with Product, Engineering, Retail Operations and international teams to deliver a consistent service experience.
• Take ownership of escalations and high-priority customer matters, offering timely solutions.

Skills

Leadership

Coaching

Stakeholder mgmt

Communication

Data-driven decisions

Team building

CS software

Tools

CRM systems

Job description

Jobster is seeking a Customer Service Manager in Amsterdam to lead a growing international service team of ~50–55 colleagues, reporting to the Director of Strategy and Operations. The role blends hands-on leadership with improving systems and smarter working practices while preserving premium customer care.

Responsibilities include coaching, onboarding, setting KPIs, improving workflows, and collaborating with Product, Engineering and Retail teams.