Customer Service Manager (APAC)

one seven consulting pte. ltd.; Netherlands; In loco; EUR 62.000 - 89.000; Tempo pieno

Descrizione del lavoro

one seven consulting pte. ltd. is seeking a Customer Service Manager (APAC) to support Senior Strategic Business Development and Account Managers across Asia Pacific and Middle East regions.

The role focuses on launching and growing operations in Singapore, with a dynamic, fast-paced startup mindset and opportunities to influence customer success from day one. You’ll manage inquiries, coordinate pricing and quotes, and help drive revenue by nurturing strong relationships with customers and

Competenze

• Bachelor's or Diploma required; Engineering background preferred.
• Minimum 5–10 years in industrial sales or customer service roles.
• Strong communication and teamwork skills necessary.

Mansioni

• Champion safety with full compliance to protocols.
• Collaborate with Account Managers to prepare quotes.
• Handle inquiries and convert them into sales opportunities.
• Provide pricing support to customers based on products.
• Support revenue goals through sales coordination.
• Assist in setting up new customer accounts and AR follow-up.
• Maintain accurate account records with Sales and Service teams.
• Monitor orders, expedite deliveries and manage inventory.
• Build trusted relationships with internal and external stakeholders.
• Deliver technical and service support to customers and staff.

Conoscenze

Industrial sales

Customer service

Startup experience

Formazione

Engineering degree

Strumenti

MS Word

Excel

Email

Internet

Descrizione del lavoro

We are seeking a Customer Service Manager (APAC) for our client in the design & engineering space expanding its footprint inSingapore. This position supports the Senior Strategic Business Development Manager and Account Managers across the Asia Pacific and Middle East regions, playing a key role in launching and growing operations in Singapore. With a strong focus on customer service, you’ll be empowered to wear multiple hats, take initiative, and make a real impact from day one. If you thrive in dynamic environments and want to be part of a growth journey, this role is for you!

Responsibilities

• Champion a culture of safety by maintaining 100% compliance with safety protocols
• Collaborate with Account Managers to prepare accurate and competitive sales quotes
• Manage incoming inquiries and convert them into actionable sales opportunities
• Provide product-based pricing and quoting support to customers
• Help achieve Service Center revenue goals through effective sales coordination
• Assist in the setup of new customer accounts and support accounts receivable follow-up
• Maintain accurate account records by coordinating with Sales and Service teams
• Monitor order timelines, expedite deliveries, and manage inventory for timely fulfillment
• Conduct proactive outreach to current and potential customers to drive growthBuild strong, trust-based relationships with both internal teams and external stakeholders
• Deliver responsive technical and service support to customers and internal staff

Requirements

• Degree or diplomarequired; degree preferred (especially in Engineering)
• 5-10 years of industrial sales/customer service experience
• Team player with strong customer service orientation
• Ability to work well in a fast-paced, startup environment
• Professional demeanor with customers and colleagues
• Self-motivated with good organizational skills
• Effective verbal and written communication
• Solid math skills for basic and advanced calculations
• Computer literacy in MS Word, Excel, email, and internet use
• Ability to quickly learn and use company systems