Customer Service Export Representative

WorkingED - (Inter)national Recruitment Germany & Netherlands; Urmond; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Market-based salary

10% bonus

9.5% pension

25 days leave

Travel expenses

Laptop

2 days home-office per week

Job summary

Balt, a growing medical instruments manufacturer, invites a dedicated administrator to join the Urmond office on a full-time basis. You will manage end-to-end order processing, handling documents from receipt to dispatch, and support delivery and compliance paperwork.

You will communicate with customers, distributors and internal teams, coordinate deliveries, resolve back orders, and assist during vacations by backing up colleagues. Fluent English is required; Dutch or French is a plus.

Qualifications

• Several years of experience in a similar order-fulfillment role.
• Fluent English; Dutch or French is an advantage.
• Customer-friendly and calm under pressure; aims to help quickly.

Responsibilities

• Timely administrative processing of all orders from receipt to dispatch, including delivery notes, invoices, credit notes, certificate of conformity, EUR1, etc.
• Regular contact with customers/distributors, Balt Sales team, finance, quality, demand planning, CEVA and carriers about delivery times, product availability, back orders, prices, sales conditions and possible product complaints.
• Point of contact for returned goods and arrange credit notes and possibly replacement shipment.
• In case of vacations or busy times, substitute a colleague from another region.

Skills

Order processing

Fluent English

Dutch advantage

Customer service

Job description

Balt is a growing manufacturer of medical instruments used in neurovascular treatment abnormalities in the blood vessels of the blood vessels of the brain).

For 45 years Balt has been leading the way - working closely with doctors and institutions to further develop these medical instruments. Their products are used by physicians worldwide.

In total, Balt has 13 offices in 11 countries with a team of 500 colleagues - and more are still coming.

Why should you choose Balt? Join a passionate team, dedicated to making a difference.

• Working at Balt means giving meaning to your work! Pride is a strong part of their identity.


• You help save lives.


• Balt has a close-knit team, with a strong mission, vision and values.


• Work recognition, respect and our multicultural community are important aspects of the employee experience and contribute to Balt's continued success.


• No matter the country, Balt takes care of you.

Do you want to be part of this story too? Then don't hesitate and read on!

Office in Urmond (full-time)

English speaking market

Minimum 36 hours

What you will do:

• Together with your 6 colleagues (each responsible for a region) you are responsible for the timely administrative processing of all orders from receipt to dispatch. In addition, you take care of all relevant order/shipment documents (delivery note, invoices, credit notes, certificate of conformity, EUR1 etc).


• You have regular contact (by phone/mail) with customers / distributors, the Balt Sales team, finance, quality, demand planning, CEVA and carriers about delivery times, product availability, back order, prices, sales conditions and possible product complaints.


• In addition, you will be the point of contact for returned goods and arrange for credit notes and perhaps replacement shipment.


• In case of vacations or busy times, you will substitute a colleague from another region.

What do you bring:

• You already have several years of work experience in a similar role.


• You speak and write fluent English. Dutch or French is an advantage.


• It goes without saying that you are customer friendly, remain calm at all times and strive to help a customer as well and as quickly as possible.

What you get in return:

• An employment contract with Balt for the duration of one year, with the goal of converting this to indefinite on good performance.


• A fixed market-based salary and the possibility of a 10% bonus based on set targets.


• A pension compensation of 9.5% of gross annual salary.


• 25 days leave, travel expenses, laptop, 2 days per week home-office.


• The opportunity to help build something, improve things and help think how Balt can serve their customers even better.

Are you interested in this position?

Of course we will handle your interest with discretion.

Do you have further questions regarding the above position please contact Erik Dols (Managing Consultant) at 06-11221414 or Daniëlle Dohmen via 06-31900244.