Customer Service Claims Associate - German Speaker

Assurant; Amsterdam; Hybrid; EUR 26,000 - 31,000; Full time

Benefits offered by this job

Performance Bonus

Hybrid working

Home working allowance

Travel allowance

28 days holiday

Wellbeing allowance

Employee Assistance Programme

Pension plan

Birthday gift

Training programme

Udemy access & career development

Job summary

Assurant in Amsterdam is hiring a German-speaking Customer Service Claims Associate to join our European team. You’ll guide customers through the claims process when their mobile device is lost, stolen, or damaged, delivering accurate information across phone, email, and other channels.

You’ll receive a starting salary of €2,550 gross per month plus holiday allowance, a performance bonus, hybrid working (2 days in the office, 3 from home), and a comprehensive benefits package including wellbeing

Qualifications

• Fluent German language skills (written and spoken).
• Strong communication and listening skills.
• A genuine desire to help customers.
• Good attention to detail and problem-solving abilities.
• Basic computer skills and confidence using multiple systems.
• The ability to work independently and as part of a team.

Responsibilities

• Provide outstanding customer service to German speaking customers via phone, email, and other communication channels.
• Support customers with questions relating to their insurance cover, claims, and connected devices.
• Guide customers through processes and provide clear, accurate information.
• Investigate claim information and make fair, evidence-based claim decisions.
• Accurately maintain customer records and case information across multiple systems.
• Work collaboratively with colleagues to deliver an excellent customer experience.

Skills

Fluent German

Communication skills

Customer-focused

Attention to detail

Computer skills

Teamwork

Job description

Customer Service Claims Associate – German Speaker

Amsterdam | Hybrid Working – 2 days office, 3 days home

Help customers get back to what matters most.

Do you enjoy helping people, solving problems, and delivering excellent customer experiences? Are you looking for a role that offers flexibility, career development, and the opportunity to work with one of the Netherlands’ leading telecom brands?

At Assurant, we’re looking for German speaking Customer Service Claims Associates to join our growing team in Amsterdam. Every day, you’ll help customers when their mobile phone or connected device has been lost, stolen, or damaged, guiding them through the claims process and making a real difference when they need support most. You’ll support customers with insurance claims for mobile phones and other connected devices, ensuring a smooth and positive claims experience.

No previous insurance or claims experience? No problem. We’ll provide comprehensive training and ongoing support to help you succeed from day one.

Why Join Assurant?

We’re proud to create an environment where people can thrive both professionally and personally.

What you’ll enjoy:

• Starting salary: €2.550 gross per month + holiday allowance paid in 12 monthly payments

• Performance Bonus plan for all employees

• Hybrid working – work 2 days in the office and 3 days from home

• Home working allowance and travel allowance

• 28 days’ holiday plus public holidays , with opportunities to earn additional leave

• Monthly wellbeing allowance (€45 net) to support your physical and mental wellbeing

• Employee Assistance Programme offering professional support for health, family, and financial matters

• Premium-free pension plan

• €50 net birthday gift

• Comprehensive training programme to help you build confidence and expertise

• Access to Udemy and ongoing career development opportunities , including pathways to specialist, quality, training, team leader, or operational support roles.

What You’ll Be Doing

As part of our European Customer Service team, you’ll:

• Provide outstanding customer service to German speaking customers via phone, email, and other communication channels

• Support customers with questions relating to their insurance cover, claims, and connected devices

• Guide customers through processes and provide clear, accurate information

• Investigate claim information and make fair, evidence-based claim decisions

• Accurately maintain customer records and case information across multiple systems

• Work collaboratively with colleagues to deliver an excellent customer experience

What We’re Looking For

We’re more interested in your attitude and customer-focused mindset than specific industry experience.

You’ll bring:

• Fluent German language skills (written and spoken)

• Strong communication and listening skills

• A genuine desire to help customers

• Good attention to detail and problem-solving abilities

• Basic computer skills and confidence using multiple systems

• The ability to work independently and as part of a team

Helping People Thrive in a Connected World

Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.