Customer Service Associate (Portuguese Speaker)

American Bankers Insurance Company of Florida; Amsterdam; Hybrid; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Wellbeing allowance

Performance bonus

Hybrid work after training

Home working allowance

Travel allowance

28 days holiday

Job summary

Assurant in Amsterdam is seeking a Portuguese-speaking Customer Service Associate to support insurance claims for mobile devices.

This fixed-term, seven-month contract offers hybrid working: 2 days in the office and 3 days from home after training, with comprehensive training and ongoing support.

You will guide customers through the claims journey, answer inquiries, and maintain accurate records while delivering excellent service.

Qualifications

• Fluent Portuguese written and spoken.
• Strong communication and listening skills.
• Customer-focused with problem-solving abilities.

Responsibilities

• Assess and process insurance claims for lost, stolen, or damaged devices.
• Support customers throughout the claims journey with empathy and professionalism.
• Investigate claim information and make fair, evidence-based decisions.
• Handle inbound calls and respond to customer inquiries.
• Complete policy administration and maintain accurate records.
• Communicate with customers via phone, email, and internal systems.
• Ensure claims are handled efficiently and per company guidelines.

Skills

Fluent Portuguese

Customer service

Communication

Detail oriented

Job description

Customer Service Associate (Portuguese Speaker) Amsterdam | Hybrid Working - 2 days office, 3 days home Fixed-Term Contract - 7 Months

Help customers get back to what matters most. Do you enjoy helping people, solving problems, and delivering excellent customer experiences? Are you looking for a role that offers flexibility, career development, and the opportunity to work with one of Portugal's leading telecom brands? We're looking for Portuguese-speaking Customer Service Claims Associates to join our growing Claims team in Amsterdam. Every day, you'll help customers when their mobile phone or connected device has been lost, stolen, or damaged, guiding them through the claims process and making a real difference when they need support most. You'll support customers with insurance claims for mobile phones and other connected devices, ensuring a smooth and positive claims experience. No previous claims experience? No problem. We'll provide comprehensive training and ongoing support to help you succeed from day one.

Why Join Assurant?

We're proud to create an environment where people can thrive both professionally and personally. Enjoy the Best of Both Worlds Following your initial training period, you'll move into our hybrid working model, allowing you to work from home 3 days per week while staying connected with your team in the office 2 days per week. We provide the support, tools, and allowances you need to be successful both at home and in the workplace.

What You'll Enjoy

• Monthly wellbeing allowance to support your physical and mental wellbeing
• Performance Bonus Plan
• Flexible hybrid working after training - enjoy the flexibility of working from home 3 days per week, with 2 days in our Amsterdam office
• Home working allowance and travel allowance
• 28 days' holiday plus public holidays, with opportunities to earn additional leave
• Employee Assistance Programme offering professional support for health, family, and financial matters
• Premium-free pension plan
• Birthday allowance
• Comprehensive training programme to help you build confidence and expertise
• Access to Udemy and ongoing career development opportunities, including pathways to specialist, quality, training, team leader, or operational support roles

What You'll Be Doing

• Assess and process insurance claims for lost, stolen, or damaged devices
• Support customers throughout the claims journey with empathy and professionalism
• Investigate claim information and make fair, evidence-based claim decisions
• Handle inbound customer calls and respond to customer enquiries
• Complete policy administration activities and maintain accurate customer records
• Communicate with customers via phone, email, and internal systems
• Ensure claims are handled efficiently and in line with company guidelines
• Work collaboratively with colleagues to deliver an excellent customer experience

What We're Looking For

• Bring Fluent Portuguese language skills (written and spoken)
• Strong communication and listening skills
• A genuine desire to help customers
• Good attention to detail and problem-solving abilities
• Basic computer skills and confidence using multiple systems
• The ability to work independently and as part of a team
• A customer-focused and positive approach to work

What's the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant's privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures, and backgrounds. But we're united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results.