Insurance Operations Associate

INSHUR; Netherlands; Remote; EUR 40,000 - 45,000; Full time

Benefits offered by this job

Stock options

Holiday 30 days

Healthcare

Pension

Flexible hours

Training allowance €580

Wellbeing allowance €45 monthly

EAP

Unlimited AI usage

Job summary

INSHUR is seeking an Insurance Operations Associate in the Netherlands. You will own broker and customer support, then expand to product launches, reporting, and audits while working fully remote within the Netherlands.

You will collaborate with the Netherlands Director and cross‑functional teams, bridging operations with compliance and partnerships. Fluent Dutch and English are required, with strong insurance knowledge and the ability to adapt in a fast-growing insurtech environment.

Qualifications

• Core Insurance Knowledge: understand anatomy of an insurance policy (conditions, exclusions, schedules).
• Know the difference between an MGA and a broker.
• Fluency in Dutch and English required.
• High agency & autonomy in a scale-up environment.
• Interest in AI as a day-to-day tool and multiplier.

Responsibilities

• Enable Product Launches: assist in rolling out new commercial insurance products and pricing changes.
• Safeguard Compliance: manage complaints register and ensure regulatory timelines.
• Support Strategic Partnerships: prepare materials for partner and capacity provider meetings.
• Temporarily take Front‑Line Operations: own incoming broker and customer inquiries through year end.
• Context Switch Daily: move between broker emails, marketing support, and internal audits.

Skills

Dutch language

English language

Insurance knowledge

Autonomy

AI awareness

Excel

Tools

Excel

Job description

We’re a team of curious, driven people using technology to change how insurance works for the better. If you like to move fast, think differently, and do work that actually matters, you’re in the right place.

At INSHUR, we are more than just insurance. We're a team committed to delivering exceptional service and staying true to the principles that drive us forward.

We walk the talk

We’re accountable for our actions and commitments. We don’t just set goals and make promises;we follow through on them. By taking ownership and acting with integrity, we build trust with our people, customers, and partners. We do what we say we’ll do.

We’re committed to action and results. We stay focused under pressure and see things through,even when it’s hard. We don’t settle for the first answer. We experiment, adapt, and keep going until we’re proud of what we’ve delivered.

We achieve more together

We believe the sum is greater than its parts. We build strong relationships, share information openly, and actively seek out different perspectives. When we combine our skills and experiences, we reach a level none of us could reach alone, and we celebrate that together.

We learn relentlessly

We embrace curiosity and growth, constantly evolving to meet the changing needs of our industry. Right now, that means pushing ourselves and each other to understand and use AI in everything we do,not because we have to, but because we genuinely believe it makes us better. We’re all on that learning curve together.

We use AI to work smarter. Every team at INSHUR has access to AI tools, and we invest in helping people use them well.

Whatever your role, you will be encouraged to get hands-on, experiment with what is possible, and help shape how we use these tools across the business.

We’re not going to pretend we have it all figured out. We’re on the journey, not at the finish line. But that’s exactly what makes it interesting and why we want people who are energised by that, not unsettled by it.

Learning and development

We provide an individual learning budget, personal development plans, levelling & progression frameworks, coaching, and ongoing learning opportunities to support the continuous growth of our team members.

To ensure that everyone can take control of their own learning and development, we make access to learning as effortless as possible.

DEI and equal opportunities

We recognise that everyone has a contribution to make to our society and a right to equal opportunities is a right for all.

We're committed to providing a working environment where everyone can be their authentic self. We recognise, value, and celebrate the individual differences and contributions of all team members.

We care deeply about wellbeing and value physical and mental health equally. We encourage generous time off to restore, recharge, and rebuild.

To help us create a culture where speaking about wellbeing isn't only perfectly acceptable but an essential part of our DNA, we provide wellbeing tips and resources and share our stories in a public forum. Our managers are MHFA trained and we have an Employee Assistance Programme.

Flexible and hybrid-remote working

We all have an optimum rhythm. We hold the values of ownership, responsibility, and autonomy dear, which is why we embrace flexible and hybrid working.

Our guiding principles around documentation, visibility, and social interactions help us ensure people can work productively and successfully, regardless of location.

Life at INSHUR

INSHUR is full of people who care: about the work, about the mission, and about each other. That shows up in how we give feedback, how we handle the tough moments, and how much genuine goodwill there is across the business. It also shows up in the standards we hold ourselves to. This isn’t a place where average is fine. We’re building something, and everyone here is part of that. You’ll be challenged, supported, and trusted to bring your best. That combination of high standards and real heart is what makes INSHUR a place people want to stay.

Want to know how AI can help you land your dream job at INSHUR?

We actively encourage candidates to use AI tools throughout the process: to research us, sharpen their application, and prepare for interviews. What we’re interested in is how you think, not whether you needed help getting there.

Insurance Operations Associate

Location

Netherlands

Employment Type

Full time

Location Type

Remote

Department

INSHUR Insurance

Join our Dutch operations and evolve from front-line support to driving product launches and operational efficiency in a scaling Insurtech.

INSHUR is the embedded insurance powerhouse for the on-demand world. We partner with giants like Uber and Amazon to provide fair, data-backed coverage for the modern workforce. We’re 200 people strong across the UK, US, and Netherlands, using AI as a multiplier to stay ahead of the curve. Want to work where tech actually meets the road? You’re in the right place.

Find out more about our history, values, hiring process and more here .

The role

As our Insurance Operations Associate, you will be the ultimate "Swiss Army knife" for our Dutch and European operations. You will start by taking ownership of our broker and direct customer support as those portfolios run off. As that volume drops toward the end of the year, your role will rapidly expand into a broad operational powerhouse, helping us launch new products, enhance reporting, prep for regulatory audits, and build decks for major partner meetings.

This role reports directly to our Netherlands Director and sits within a lean, high-impact team. We're hiring for 100% remote within the Netherlands, with the opportunity to occasionally work in our Brighton, UK office for team building and social events.

What you'll do

Enable Product Launches: Assist the Director in rolling out new commercial insurance products and navigating major end-of-year pricing revamps.

Safeguard Compliance: Manage our complaints register, ensuring escalations and acknowledgments meet strict Dutch regulatory timelines.

Support Strategic Partnerships: Build out slide decks and prepare essential materials for our monthly partner and capacity provider meetings.

Temporarily take Front-Line Operations: Take complete ownership of incoming broker and customer inquiries, providing pragmatic, action-oriented support until the end of the year.

Context Switch Daily: Move seamlessly between answering a broker email, assisting the marketing team, and prepping data for an upcoming internal audit.

What we're looking for

We care more about how you think than what's on your CV. If you meet most of the essentials and are excited about the role, apply.

Fluent in Dutch and English: You will be communicating daily with local Dutch partners and our broader global team in the UK and US.

Core Insurance Knowledge: You understand the anatomy of an insurance policy (conditions, exclusions, schedules) and know the difference between an MGA and a broker.,

High Agency & Autonomy: You don't wait to be told what to do; you get your hands dirty and figure it out.

AI Advocate: You’ll know how AI can make a difference to your day to day and happy building and experimenting

Adaptability: You thrive in a scale-up environment where your duties will shift dramatically as the company hits new milestones.

Nice to have

Insurtech / Tech Platform Experience: You understand how technology gives an edge over legacy insurers (though candidates looking to escape siloed, legacy environments are highly encouraged to apply).

Excel Proficiency: You are comfortable managing tracking documents and registers.

How team uses AI

Whether you're new to AI or already building with it, we give everyone the tools, time, and support to grow. AI is a multiplier in our insurance team, it handles the repetitive tasks so you can focus on the work that actually needs you.

We also use AI tools to support our hiring process — not to make decisions, but to help us run a fairer, faster process. You can read more about how we approach that here , including tips for how you can use AI to prepare.

What to expect from the process

Screen: A 30-minute call with the Talent team. We'll cover the role, your background, and your questions.

First interview: A 45-60 minute video call with our Netherlands Director and a member of our People Team to dive into your insurance knowledge, agility and ways of working

Final stage: A 45–60 minute interview with the Netherlands Director and team member to present and discuss a recent project.

We design this to be a two-way conversation. Come with questions — we want you to leave knowing whether this is the right move for you.

What we offer

We've also built a benefits package that invests in our people’s long-term personal and professional growth and wellbeing. Here’s a sample of what this includes;

Salary €40,000-45,000, depending on experience, plus stock options for every employee

30 days of holiday annually, plus bank holidays

Private healthcare premium reimbursement for you and your family

Workplace pension scheme to help you save for retirement

Flexible working hours to suit your lifestyle

€ 580annual personal training allowance plus regular learning opportunities on a variety of topics

€45 monthly wellbeing to keep you healthy

Access to our Employee Assistance Programme

Unlimited AI usage with Claude and Gemini

Working here

You'll do well here if you:

Move through ambiguity without waiting for a perfect brief

Take ownership of outcomes, not just tasks

Adapt quickly when priorities shift, and help others do the same

Look for ways to improve how things work, not just how to complete them

Use tools, data, and colleagues to make better decisions

This probably isn't the right fit if you:

Prefer clearly defined processes and a stable, slow-moving environment

Are most comfortable staying within the boundaries of your job description

Find frequent context-switching draining rather than energising

Inclusion and flexibility

INSHUR is committed to building a team where everyone can bring their full self to work. We follow a structured hiring process and train our interview teams to support fairness and reduce bias.

We welcome applications from people of all backgrounds. We do not discriminate on the basis of race, colour, religion, gender identity or expression, sexual orientation, national origin, disability, or age.

This role is advertised as full-time. We're open to discussing part-time, job-sharing, or other flexible arrangements for the right person.

If you need any adjustments during the process, let us know and we'll do our best to accommodate.