Customer Relations Specialist - Logistics

Michael Page (Netherlands); Hoofddorp; Ibrido; EUR 29.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Travel allowance

Personal benefits budget

25 vacation days

Hybrid working in future

Descrizione del lavoro

Michael Page Netherlands is recruiting a Customer Relations Specialist for an international logistics group near Schiphol Airport in Hoofddorp. You will be the key contact for customers and work with airlines, carriers and customs to keep shipments moving.

This full-time role offers a hybrid future, a competitive monthly salary, 25 vacation days, travel allowance, and a personal benefits budget. Fluency in English and proactive customer service are essential.

Competenze

• Experience in logistics, especially airfreight import/export.
• Strong customer-facing communication skills in English.
• Ability to manage multiple shipments and deadlines.

Mansioni

• Coordinate and manage airfreight import shipments from arrival through final delivery.
• Maintain daily communication with international customers, airlines, carriers and customs authorities.
• Proactively update customers on shipment status and delays; resolve issues.

Conoscenze

Logistics experience

Airfreight knowledge

Customer service

English proficiency

Formazione

MBO-level education or equivalent

Strumenti

CW1 system

Descrizione del lavoro

• Work with customers and partners around the world!


• Keep shipments moving and customers happy!

About Our Client

For an international logistics organisation in Hoofddorp, we are looking for a Customer Relations Specialist to keep airfreight import shipments running smoothly. You will be the key contact for customers and work closely with airlines, carriers, customs and international colleagues. You'll join a friendly, international team in a fast-paced environment near Schiphol Airport, where no two days are the same! There is plenty of room to take initiative, develop your skills and grow within the organisation, with the possibility of hybrid working in the future.

Job Description

You will oversee shipments from arrival to final delivery, proactively monitor shipment progress, identify potential delays and resolve operational issues. Your ability to communicate effectively in English and maintain strong customer relationships will be essential to your success.

Your Responsibilities

• Coordinate and manage airfreight import shipments from arrival notification through to final delivery.


• Maintain daily communication with international customers, airlines, carriers, customs authorities and internal departments.


• Proactively update customers on shipment status, transit times, delays and operational developments.


• Monitor shipments and identify irregularities, taking immediate action to resolve issues.


• Process shipment information and administrative updates in the CW1 system.


• Ensure accurate shipment documentation and billing.


• Handle rates, customer claims and operational queries.


• Build and maintain strong customer relationships.


• Identify opportunities to improve operational processes and customer satisfaction.

The Successful Applicant

We are looking for a customer-oriented and proactive logistics professional who is comfortable working in a fast-paced international environment.

You bring:

• Proven experience in logistics, preferably within airfreight import and export.


• A good understanding of international shipping and freight forwarding processes.


• Excellent verbal and written English communication skills.


• The ability to manage multiple shipments and priorities simultaneously.


• Strong customer service and problem-solving skills.


• A proactive attitude and the ability to work independently as well as within a team.


• Flexibility to work rotating shifts, including occasional weekend shifts.


• Minimum MBO-level education or equivalent working and thinking level.

What's on Offer

You’ll be joining an international team where your ideas are valued, your development is encouraged and no two days are the same! On top of an exciting role, you can enjoy:

• A competitive salary between €2,600 and €3,600 per month, depending on experience.


• A full-time position (40 hours per week).


• 25 vacation days to recharge and enjoy your time off.


• Travel allowance to make your commute easier.


• A personal benefits budget that you can use for extra holidays, additional salary or training.


• Plenty of opportunities to learn, develop and grow your career.


• A supportive team and an international working environment close to Schiphol Airport.


• The possibility of hybrid working in the future.

Please note: A valid Dutch VGB security clearance is mandatory. Candidates without a valid VGB will not be considered.