Customer Relations Specialist - Logistics

Michael Page; Hoofddorp; On-site; EUR 29,000 - 40,000; Full time

Benefits offered by this job

Travel allowance

25 vacation days

Hybrid work in the future

Personal benefits budget

Job summary

Michael Page is seeking a customer-focused logistics professional to oversee airfreight import shipments from arrival to final delivery near Schiphol, Netherlands. You will communicate in English with international customers and carriers, keeping shipments moving in a fast-paced global environment.

Join a friendly, multinational team with opportunities for hybrid working in the future. The role offers a competitive monthly salary (€2,600–€3,600), full-time hours (40 per week), 25 vacation days,

Qualifications

• Experience in logistics, preferably airfreight.
• Strong English communication (verbal and written).
• Ability to manage multiple shipments and priorities.
• Proactive attitude and teamwork.
• Flexible to rotating shifts including weekends.

Responsibilities

• Coordinate and manage airfreight import shipments from arrival notification through final delivery.
• Maintain daily communication with international customers, airlines, carriers, customs authorities and internal departments.
• Proactively update customers on shipment status, transit times, delays and developments.
• Monitor shipments and resolve irregularities promptly.
• Process shipment information in the CW1 system.
• Ensure accurate shipment documentation and billing.
• Handle rates, claims and operational queries.
• Build strong customer relationships and seek process improvements.
• Identify opportunities to improve operational processes and customer satisfaction.

Skills

Airfreight logistics

Customer service

Communication skills

Problem solving

Multitasking

Education

MBO-level education or equivalent

Tools

CW1 system

Job description

You will oversee shipments from arrival to final delivery, proactively monitor shipment progress, identify potential delays and resolve operational issues. Your ability to communicate effectively in English and maintain strong customer relationships will be essential to your success.

Your Responsibilities

• Coordinate and manage airfreight import shipments from arrival notification through to final delivery.
• Maintain daily communication with international customers, airlines, carriers, customs authorities and internal departments.
• Proactively update customers on shipment status, transit times, delays and operational developments.
• Monitor shipments and identify irregularities, taking immediate action to resolve issues.
• Process shipment information and administrative updates in the CW1 system.
• Ensure accurate shipment documentation and billing.
• Handle rates, customer claims and operational queries.
• Build and maintain strong customer relationships.
• Identify opportunities to improve operational processes and customer satisfaction.

Work with customers and partners around the world! Keep shipments moving and customers happy!

We are looking for a customer-oriented and proactive logistics professional who is comfortable working in a fast-paced international environment.

You Bring

• Proven experience in logistics, preferably within airfreight import and export.
• A good understanding of international shipping and freight forwarding processes.
• Excellent verbal and written English communication skills.
• The ability to manage multiple shipments and priorities simultaneously.
• Strong customer service and problem-solving skills.
• A proactive attitude and the ability to work independently as well as within a team.
• Flexibility to work rotating shifts, including occasional weekend shifts.
• Minimum MBO-level education or equivalent working and thinking level.

For an international logistics organisation in Hoofddorp, we are looking for a Customer Relations Specialist to keep airfreight import shipments running smoothly. You will be the key contact for customers and work closely with airlines, carriers, customs and international colleagues. You'll join a friendly, international team in a fast-paced environment near Schiphol Airport, where no two days are the same! There is plenty of room to take initiative, develop your skills and grow within the organisation, with the possibility of hybrid working in the future.

Role

You'll be joining an international team where your ideas are valued, your development is encouraged and no two days are the same! On top of an exciting role, you can enjoy:

• A competitive salary between €2,600 and €3,600 per month, depending on experience.
• A full-time position (40 hours per week).
• 25 vacation days to recharge and enjoy your time off.
• Travel allowance to make your commute easier.
• A personal benefits budget that you can use for extra holidays, additional salary or training.
• Plenty of opportunities to learn, develop and grow your career.
• A supportive team and an international working environment close to Schiphol Airport.
• The possibility of hybrid working in the future.

Please note: A valid Dutch VGB security clearance is mandatory. Candidates without a valid VGB will not be considered.