Customer QA Leader — Hybrid (38h), Maternity Cover

SIRE LIFE SCIENCES; Amersfoort; Hybrid; EUR 91,000 - 129,000; Full time

Benefits offered by this job

Hybrid work

In-office Tuesdays Amersfoort

Job summary

SIRE LIFE SCIENCES is seeking a Customer Quality Assurance Manager to act as the key quality partner for client customers. You will ensure products meet customer expectations and regulatory standards while building long-term partnerships through effective quality management and communication.

The role focuses on translating customer needs across operations, R&D, regulatory, and sales; maintaining strong customer relationships and ensuring compliance.

Qualifications

• Master's degree in Food Technology, Life Sciences, or related field.
• Minimum of 5 years in Quality Assurance, preferably in food, ingredients, or FMCG.
• Experience in a customer-facing QA role.
• Strong knowledge of food safety, quality systems, and regulatory frameworks.
• Excellent stakeholder management and communication skills.
• Analytical, structured, results-oriented mindset.
• Familiarity with CRM tools like Salesforce is a plus.

Responsibilities

• Serve as the primary quality contact for customers and manage complex cases.
• Translate customer requirements into internal standards across teams.
• Develop and sustain relationships with key customer stakeholders.
• Ensure compliance with internal standards and regulations; address customer needs.
• Monitor feedback and quality data to identify trends and drive improvements.
• Lead continuous improvement and support innovation in customer QA.
• Represent QA in customer meetings, audits, and strategic discussions.
• Contribute to the Customer QA strategy and its execution.

Skills

QA leadership

Stakeholder management

Data analysis

Dutch & English fluency

Education

Master's in Food Technology or Life Sciences

Tools

Salesforce

Job description

SIRE LIFE SCIENCES is seeking a Customer Quality Assurance Manager to act as the key quality partner for client customers. You will ensure products meet customer expectations and regulatory standards while building long-term partnerships through effective quality management and communication.

The role focuses on translating customer needs across operations, R&D, regulatory, and sales; maintaining strong customer relationships and ensuring compliance.