Customer Operations Internship

S4D; Amsterdam; On-site; EUR 11,000 - 17,000; Full time

Benefits offered by this job

Company laptop

Hybrid work

Competitive salary

Lunch provided

Job summary

S4D in the Amsterdam area is seeking a Customer Operations Intern to join the Operations Team. You will work on projects and high-priority tasks that impact renowned brands and help customers improve business operations.

As an intern, you will gain exposure to multiple departments, including Product, Support, and client services, with mentorship from a Customer Success Manager. Candidates are 3rd or 4th-year EU students, with strong English skills and a proactive, learning mindset.

Qualifications

• 3rd or 4th-year EU student.
• Ability to own a project or problem.
• Analytical mindset with ability to perform Excel analyses.
• Willing to learn about S4D software and CSR initiatives.

Responsibilities

• Perform Excel analyses to help clients improve operations.
• Install systems in stores and assist with training for franchisees.
• Support HQ campaigns and contribute across departments (Product, Support, Client).
• Work closely with a Customer Success Manager for mentorship.

Skills

Analytical mindset

Ownership of projects

Get-things-done mentality

Strong English communication

Education

3rd or 4th-year EU student

Tools

Excel

Job description

About S4D

S4D is an omnichannel software partner for delivery-focused restaurant chains. Our head office is in Amstelveen (moving to Amsterdam soon), and another office is in Katowice, Poland. With our team, we serve renowned chains like New York Pizza, Pizza Hut, Bakker Bart, Apache Pizza, Spare Rib Express, and Belchicken with our software solution. We have been recognized as one of the fastest-growing SaaS scale-ups in the Netherlands in 2022 and 2023.

About S4D

S4D is an omnichannel software partner for delivery-focused restaurant chains. Our head office is in Amstelveen (moving to Amsterdam soon), and another office is in Katowice, Poland. With our team, we serve renowned chains like New York Pizza, Pizza Hut, Bakker Bart, Apache Pizza, Spare Rib Express, and Belchicken with our software solution. We have been recognized as one of the fastest-growing SaaS scale-ups in the Netherlands in 2022 and 2023.

Join Our Operations Team

Our Operations team is the bridge between S4D and partners, ensuring seamless operations and maintaining partner satisfaction throughout the entire partnership lifecycle. We are looking for a Customer Operations intern to join our Operations Team based in the Amsterdam area, available for a full-time (40 hours) on-site internship for at least 4 months.

Job Description

As our Customer Operations Intern, you will work on specific projects and high-priority tasks crucial to our clients' success, including well-known brands such as New York Pizza, Fireaway Pizza, Bakker Bart, Belchicken, Apache Pizza, and Pizza Hut. Your responsibilities will range from conducting Excel analyses to help our customers improve their business operations to installing systems in stores, preparing training for franchisees, and assisting with headquarters campaigns. This role will provide you with exposure to departments across our company, including Product, Support, and client departments, giving you a comprehensive understanding of organizational operations and strategies in practice. A Customer Success Manager will mentor you, and you will work closely with them to learn from their expertise and experience.

Job Requirements

• You are a 3rd or 4th-year student in the EU
• You have a get-things-done mentality
• You enjoy fully owning a project or a problem
• You have an analytical mindset
• You are eager to learn about our software solution in depth
• You are enthusiastic about Corporate Social Responsibility and eager to contribute to meaningful initiatives.
• Strong written and verbal communication skills in English
• Strong written and verbal communication skills in Dutch or another European language (German, Spanish, Portuguese) are a plus
• You can work with us for a minimum of 4 months, 4 or 5 days per week
• Bonus points for experience in dealing with customers
• Bonus points for experience within the hospitality industry

Perks & Benefits

• Impactful role at one of the fastest-growing companies in the Netherlands
• International work environment and flat organization
• Career development opportunities
• Company laptop
• Hybrid-working environment
• Competitive salary
• Flexible public holiday policy
• 6 paid holiday per 6 month internship (and an extra day off on your birthday)
• Healthy lunch at the office