Ecommerce Operations Intern

Karmijn Kapitaal; Amsterdam; On-site; EUR 7,000 - 10,000; Part time

Benefits offered by this job

Hybrid working

OpenUp wellbeing platform

40% employee discount

Fresh fruit & snacks

Job summary

POLSPOTTEN is seeking an Ecommerce Operations Intern to join our Amsterdam team, gaining hands-on exposure across performance marketing, content optimisation and customer service.

You'll collaborate with E-commerce, Marketing and Customer Service, contribute to daily webshop operations and propose improvements to the online shopping journey. Fluency in Dutch and English is required, and the internship lasts five months with hybrid work.

Qualifications

• Pursuing a Bachelor’s or Master’s degree in a related field.
• Looking for a hands‑on internship of at least five months.
• Highly organised and able to manage multiple priorities.
• Interested in processes and continuous improvement.
• Digitally savvy and quick to learn new systems.

Responsibilities

• Support performance marketing campaigns and translate assets.
• Assist with website content and product information improvements.
• Help with customer service processes and daily operations.
• Analyse operational processes to identify improvements and document findings.
• Support reporting and performance analysis of the webshop.

Skills

Organised

Multi-tasking

Process minded

Analytical

Proactive

Strong communicator

Dutch/English fluency

Education

Bachelor's or Master's in Business/Commerce/E-commerce/Marketing

Tools

ChatGPT (AI tools)

Flowbox

Job description

Job description: Ecommerce Operations Intern

Location: Amsterdam (Westerstraat)

Hours: 32–40 hours per week

Start date: As soon as possible

Great design deserves a great online experience.

At POLSPOTTEN, we create objects with character: conceived in Amsterdam and crafted by artisans around the world. Behind every online order is a well-organised operation. As our E-commerce Operations Intern, you'll help ensure our webshop, processes and customer journey continue to improve every day.

You'll work closely with our E-commerce, Marketing and Customer Service teams, gaining hands‑on experience across multiple areas of an international e-commerce business. You'll contribute to the daily operation of our webshop, identify opportunities for improvement and learn what it takes to run a successful online store behind the scenes.

About POLSPOTTEN

What started as a ceramics shop on Amsterdam's Herenstraat has grown into an international, bold and expressive interior design brand. From tableware to lighting, from vases to furniture, we create joyful, daring designs that bring personality to interiors around the world. Our collections are sold in more than 65 countries through leading concept stores, platforms and department stores.

With a team of around 25 colleagues, we work in an informal, straightforward and hands‑on environment from our office in the heart of Amsterdam.

The internship

During this hands‑on internship, you'll become a fully integrated member of our E-commerce team. You'll support the day‑to‑day operation of our webshop while helping improve processes, website performance and the overall customer experience. You'll collaborate with different departments, take ownership of your work and have plenty of opportunities to contribute your own ideas. No two days are the same. One day you'll support performance marketing campaigns, the next you'll optimise website content, assist Customer Service or analyse operational processes to identify improvements. This internship offers a broad introduction to how an international e-commerce business operates.

What you'll do

Performance Marketing Support

• Prepare marketing briefs for performance marketing campaigns.
• Coordinate campaign assets and monitor deadlines.
• Support translations using AI tools such as ChatGPT.
• Coordinate with internal stakeholders to ensure campaigns launch smoothly.
• Review landing pages and campaign content before publication.

Customer Service Support

• Support the Customer Service team with daily operational tasks.
• Provide operational support during holiday periods.
• Identify recurring customer questions and share insights with the E-commerce team.
• Contribute ideas to improve the online customer journey.

Customer Service Process Checks

• Perform quality checks on customer service processes.
• Identify operational issues and process inconsistencies.
• Analyse recurring issues and investigate root causes.
• Ask critical questions and contribute to structural process improvements.
• Support the documentation and optimisation of internal processes.

Website & On-page Performance

• Optimise webshop content.
• Improve product information, imagery and inspirational content.
• Manage and optimise Flowbox content on product detail pages.
• Perform website content and quality checks.
• Identify opportunities to improve conversion and the overall online customer experience.

E-commerce Operations

• Support a variety of operational e-commerce projects.
• Assist with the day‑to‑day management of the webshop.
• Test new website features and improvements.
• Monitor webshop quality and identify issues.
• Support reporting and performance analysis of the webshop.

Who you are

• Currently pursuing a Bachelor's or Master's degree in Business, Commerce, Business Administration, E-commerce, Marketing or a related field.
• Looking for a hands‑on internship of at least five months.
• Highly organised and able to manage multiple priorities.
• Interested in processes and continuous improvement.
• Digitally savvy and quick to learn new systems.
• Detail‑oriented with a strong eye for quality.
• Curious, analytical and proactive.
• Comfortable asking critical questions and suggesting improvements.
• A strong communicator who enjoys working with different teams.
• Fluent in both Dutch and English, spoken and written.
• Available from August 2026.

What we offer

• A broad internship covering multiple aspects of e-commerce operations.
• Personal guidance and plenty of opportunities to develop your skills.
• Real ownership and the chance to contribute your own ideas.
• A competitive internship allowance.
• Hybrid working: one day per week from home.
• Access to our well‑being platform OpenUp.
• 40% employee discount on POLSPOTTEN products.
• Fresh fruit every day and complimentary snacks in our inspiring office in the heart of Amsterdam.

Interested?

Ready to kick‑start your career in e-commerce with an international design brand?