Customer Journey Expert - Universal IV (ZZP of Dienstverband)

1UPPLY; Amsterdam; Hybrid; EUR 96,000 - 165,000; Full time

Job summary

ING Mortgages is seeking an experienced Product Manager to improve mortgage products and customer journeys in the Dutch market. You will translate regulatory changes into actionable solutions and coordinate product and system changes across the mortgage chain.

You will lead projects from concept through implementation, collaborating with risk teams, advisors, and external partners to drive impactful improvements. This is a freelance position based in Amsterdam.

Qualifications

• Dutch housing & mortgage market knowledge.
• Knowledge of mortgage legislation, regulations, acceptance policies, and product types.
• Insight into customer and advisor needs and challenges.
• Experience implementing innovations in mortgage policies and propositions.
• Commercial mindset with impact-driven drive.
• Strong analytical and problem-solving skills with data-driven approach.
• Excellent collaboration and interpersonal skills across stakeholders.
• Strong Business-to-IT affinity and translating ideas into impact.
• Excellent written and spoken Dutch and English.
• Entrepreneurial approach: challenge status quo and independent decisions.

Responsibilities

• Initiate product improvements and translate propositions into solutions for target groups.
• Optimize and implement product and process changes from legislation and regulations.
• Translate mortgage knowledge into practical changes across the mortgage chain.
• Manage projects from concept through implementation.
• Collaborate with risk teams, advisors, and external partners (NHG, BKR, HDN, advisory software providers).

Education

Bachelor's or Master's degree

Job description

Experienced Product Manager – ING Mortgages / Customer Journey Expert

Freelancers only.

About the role

As an experienced product manager with a passion for mortgages, you will help improve mortgage products and customer journeys. You will use your knowledge of the Dutch mortgage market, products, processes, and regulations to develop improvement proposals and take responsibility for coordinating and implementing product and system changes.

What you’ll do

• Initiate product improvements and translate new propositions into solutions for target groups.
• Optimize and implement product and process changes resulting from legislation and regulations.
• Translate mortgage-related knowledge and requirements into practical changes across the mortgage chain.
• Manage projects from concept through implementation.
• Work with internal stakeholders, including risk teams and advisors, and external parties such as NHG, BKR, HDN, and advisory software providers.

What you bring

• A bachelor’s or master’s degree.
• In-depth knowledge of the Dutch housing and mortgage market.
• Knowledge of mortgage legislation, regulations, acceptance policies, and historical and current mortgage product types.
• Insight into the needs and challenges of customers and advisors.
• Demonstrable experience implementing innovations in mortgage policies and/or propositions.
• A commercial mindset and the drive to make an impact.
• Strong analytical and problem-solving skills; you work with facts and data and pay close attention to detail.
• Strong collaboration and interpersonal skills, with the ability to work with different stakeholders.
• Strong Business-to-IT affinity and the ability to translate ideas and requirements into impact.
• Excellent written and spoken Dutch and English.
• An entrepreneurial approach: you can challenge the status quo, explore alternatives, and make independent decisions.

Assignment details

Location: Amsterdam – Haarlerbergpark

Working hours: 36 hours per week

Contract type: Freelance

Eisen

• Bachelor's or master's degree
• In-depth knowledge of the Dutch housing & mortgage market
• Excellent language skills in both Dutch and English (oral and written)

Gunningscriteria

• Solid interpersonal and collaboration skills to engage with different types of stakeholders
• Strong affinity with Business-to-IT and translating ideas and requirements into impact