Customer Experience & Event Coordinator

Gi Group; Amsterdam; On-site; EUR 39,000 - 46,000; Full time

Benefits offered by this job

8% holiday allowance

25 vacation days

StiPP pension scheme (23.4%)

Job summary

Our client in Amsterdam is seeking a Customer Experience & Event Coordinator to plan and deliver exceptional customer engagements at their Innovation Center. This on-site role is 40 hours weekly, with a temporary agency contract via Grafton CLA ABU and a possible extension or conversion.

Salary up to €3,800 gross per month, plus 8% holiday allowance, 25 vacation days, and StiPP pension. Start ASAP; end date 31 January 2027.

Qualifications

• 3–5 years of hospitality or marketing events experience.
• Customer-facing experience or event management background.
• Excellent written and verbal communication with strong grammar and punctuation.
• Fluent in English; Dutch language not required.

Responsibilities

• Create and shape the customer experience to deliver exceptional engagements.
• Articulate objectives in meeting invites and inquiries.
• Manage logistics, calendar scheduling, catering, and room readiness for engagements.
• Coordinate on-site office/logistics and workplace services for events.

Skills

Customer experience

Event management

Logistics coordination

Communication skills

English proficiency

Job description

Our client is a global leader in cloud-based customer relationship management and enterprise technology in Amsterdam. We are looking for a Customer Experience & Event Coordinator(on-site, 40 hours) to help plan and deliver exceptional customer engagements, executive experiences and events at their Innovation Center.

Offer

• Temporary agency contract via Grafton CLA ABU with possible extension or conversion to client contract (not guaranteed)
• Start: ASAP
• End date: 31 January 2027
• Salary: max. € 3.800,- gross per month based on 40 hours (weekly paid gross per hour: € 21,92); No travel allowance reimbursement for coming to the office!
• Secondary benefits: 8% holiday allowance, 25 vacation days, pension scheme StiPP pension scheme of 23,4% (15,9% employer; 7,5% employee)
• Working for a dynamic, fast-paced international environment

About the position:

In this role you will work closely with Strategists and Account Executives (AE) to organize the content and experience of SIC Engagements. The Strategist is responsible for designing and managing high-impact executive briefing experiences for major corporate clients. The Strategist partner with Account Executives teams to understand customer goals, create tailored meeting agendas, and align product experts and executives to showcase enterprise technology transformations.

As a Coordinator in the Salesforce Innovation Center (SIC) you will create meaningful experiences which enhance and accelerate the customers’ business goals and objectives as part of an SIC Engagement. This means facilitating the planning, preparation and execution of SIC Engagements. This dynamic role is for someone interested and experienced in a career in marketing, program, sales events and productivity.

Responsibilities:

• Create and shape the customer experience by gaining an understanding of the customers’ business objectives for the SIC Engagement to deliver exceptional customer experiences
• Clearly articulate the above objectives in meeting invites and inquiries
• Manage meeting logistics - including SIC experiences, room and speaker calendar scheduling, catering coordination, room readiness - to deliver engagement execution excellence
• Manage an ecosystem of on-site logistics (such as office management, IT, porters, workplace services/real estate team, etc.)

Requirements

• Commitment to customer satisfaction and creation of seamless customer experiences
• 3-5 years of functional experience in hospitality Industry or Marketing events
• Ideal candidate has customer-facing experience and/or event management experience
• Flexibility and curiosity to adapt to changes driven by our customers’ expectations
• Excellent written and verbal communication skills, with exceptional grammar, spelling, and punctuation skills
• for NLD English fluent Dutch native not necessary
• Familiarity with dashboards and reporting skills is a key differentiator

Enquiries

M: 06-58811958