Customer Data Architect

Accenture; Amsterdam; On-site; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Unlimited learning opportunities

Flexible working arrangements

Paid transport

Home office setup allowance

Social activities

Job summary

A global consultancy firm is seeking a Customer Tech / Customer Data Architect to lead the design of modern customer data foundations. The ideal candidate will have over 5 years of experience in customer data architecture and MarTech. Responsibilities include working with key stakeholders to create actionable roadmaps and oversee complex implementations. Join a dynamic team that values inclusion and continuous learning while working in an environment that encourages flexibility and innovation.

Qualifications

• 5+ years of experience in customer data, MarTech, or data architecture.
• Deep expertise in customer data architecture and governance.
• Fluency in English and Dutch is required.

Responsibilities

• Lead customer data maturity assessments and actionable roadmaps.
• Design customer data architectures for various platforms.
• Ensure solution integrity across complex implementations.

Skills

customer data architecture

MarTech expertise

communication skills

stakeholder management

GenAI knowledge

consulting experience

Tools

CDPs

marketing automation

cloud data warehouses (GCP BigQuery, Azure)

Job description

Overview

There will never be a typical day at Accenture Song, but that’s why people choose to be here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-changing space.

As a Customer Tech / Customer Data Architect, you help clients define, design, and realize modern customer data foundations. You assess the maturity of their customer data landscape, shape future-state architectures, and translate business goals into actionable technical roadmaps. You work closely with C-level stakeholders, product owners, data engineers, and MarTech specialists to build a scalable, privacy-proof, and AI-ready customer data ecosystem.

The Work

• Lead customer data and MarTech maturity assessments, defining target architectures and actionable roadmaps
• Design end-to-end customer data architectures covering identity resolution, profile unification, ingestion, activation, governance, and security
• Advise on and architect solutions across Customer Tech platforms: CDPs, marketing automation, Customer Service technology, DAM, digital marketing tooling, and cloud data warehouses (e.g., GCP BigQuery, Azure)
• Translate business and marketing use cases into data models, integration patterns, APIs, and activation pipelines
• Shape and guide GenAI and agentic architectures within the customer data domain, ensuring responsible and scalable adoption
• Oversee delivery quality and technical solution integrity across complex implementations and migrations
• Collaborate with cross-functional teams to ensure architecture alignment across data, engineering, and marketing
• Support business development by identifying opportunities, shaping proposals, and delivering architectural vision pieces
• Stay ahead of industry trends in MarTech, CDPs, and AI-driven customer engagement

Who we are – Accenture

Accenture Song

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product, and experience design; technology and experience platforms; creative, media and marketing strategy and campaign, content and channel orchestration. Join us and bring to life bold ideas with the biggest impact through the unlimited potential of creativity, technology, and intelligence. Visit us at: www.accenture.com/song.

Song is one of five services that make up one Accenture – the others are Strategy & Consulting, Technology, Operations, and Industry X.

Here\'s What You\'ll Need

• 5+ years of experience in customer data, MarTech, data architecture, or related domains
• Deep expertise in customer data architecture (data models, identity stitching, real-time activation, governance)
• Proven experience with Customer Tech platforms: CDPs, marketing automation, Customer Service technology, DAM, digital marketing tooling, and cloud data warehouses (GCP BigQuery, Azure)
• Experience with GenAI or agentic architectures in the context of customer data, customer journeys, or marketing workflows
• Strong experience running MarTech / Customer Data assessments and translating findings into architectural designs
• Ability to communicate complex technical topics clearly to C-level and non-technical stakeholders
• Strong stakeholder management skills across business, marketing, and engineering teams
• Consulting experience is a plus
• Proficiency in English and Dutch

What’s in it for you?

Accenture is a global company with a world-class brand and reputation. Our people are Change Makers, and to support them as an employer, we make five promises:

• Work with flexibility, in a culture based on trust.
• Embrace a sustainable growth mindset.
• Live a human-led culture of Inclusion & Diversity by caring deeply for all our people.
• Lead and transform our clients with technology.
• Connect with our global network of 700.000 colleagues.

These promises are reflected through our excellent employee benefits, including:

• Unlimited learning: access to thousands of free courses, classes and workshops.
• Do Good’ volunteering program.
• Paid transport (budget for electric bicycle or car, NS-Business card);
• A laptop, iPhone, and home office setup allowance.
• Social activities like Friday Drinks, sport events and parties