Customer Data Architect

3900 Accenture B.V. Company; Amsterdam; On-site; EUR 100,000 - 140,000; Full time

Benefits offered by this job

Unlimited learning

Do Good volunteering program

Paid transport

Laptop setup allowance

Friday Drinks & events

Job summary

Accenture is seeking a Work Lead to shape end-to-end customer data architectures and MarTech maturity, driving target architectures and roadmaps.

You will design architectures covering identity resolution, profile unification, ingestion, activation, governance, and security, and advise on CDPs, marketing automation, DAM, and cloud data warehouses. Fluency in English and Dutch is needed; master's degree required.

Qualifications

• Proven experience in customer tech transformation or related roles.
• Hands-on with at least one CCaaS platform.
• Strong understanding of solution architecture and cloud contact center tech.
• Experience leading project teams and managing multiple stakeholders.
• Ability to translate strategy into delivery plans.
• Fluent in English; Dutch is a bonus.

Responsibilities

• Define target architectures and actionable roadmaps for data and MarTech maturity.
• Design end-to-end customer data architectures: identity, profile, ingestion, activation, governance, security.
• Advise on and architect solutions across CDPs, marketing automation, DAM, and cloud data warehouses.
• Translate business use cases into data models, APIs, and activation pipelines.
• Guide GenAI and agentic architectures in customer data domain with responsible adoption.
• Oversee delivery quality and solution integrity across complex implementations.
• Collaborate with cross-functional teams to align data, engineering, and marketing architectures.
• Support business development by shaping proposals and architectural visions.

Skills

CCaaS experience

Cloud solution architecture

Stakeholder management

English fluency

Dutch fluency

Education

Master's degree

Tools

Genesys Cloud

Job description

Role Overview

• The Work Lead customer data and MarTech maturity assessments, defining target architectures and actionable roadmaps
• Design end-to-end customer data architectures covering identity resolution, profile unification, ingestion, activation, governance, and security
• Advise on and architect solutions across Customer Tech platforms: CDPs, marketing automation, Customer Service technology, DAM, digital marketing tooling, and cloud data warehouses (e.g., GCP BigQuery, Azure)
• Translate business and marketing use cases into data models, integration patterns, APIs, and activation pipelines
• Shape and guide GenAI and agentic architectures within the customer data domain, ensuring responsible and scalable adoption
• Oversee delivery quality and technical solution integrity across complex implementations and migrations
• Collaborate with cross-functional teams to ensure architecture alignment across data, engineering, and marketing
• Support business development by identifying opportunities, shaping proposals, and delivering architectural vision pieces
• Stay ahead of industry trends in MarTech, CDPs, and AI-driven customer engagement

What You'll Need

• Proven experience in customer tech transformation, service design, or technology delivery roles
• Hands-on experience with at least one CCaaS platform (e.g., Genesys Cloud, Amazon Connect)
• Strong understanding of solution architecture principles, systems integration, and cloud-based contact center technologies
• Experience leading project teams and managing stakeholders at multiple levels
• Proven ability to convert customer service strategy into technical and functional delivery plans
• Strong consulting skills: problem-structuring, storytelling, facilitation, and executive stakeholder management
• A completed master's degree
• Fluent in English (spoken and written)
• Bonus points if you have Certifications in CCaaS, CRM, AWS/Azure, or architecture (e.g., TOGAF)
• Experience integrating CCaaS platforms with CRM (Salesforce, MS Dynamics) and ERP systems
• Ability to simplify complex technical concepts for both business and technical audiences
• Proven track record in leading large-scale implementations from blueprint to go-live
• Demonstrated passion for innovation in customer service operations, including AI-driven automation, digital channels, and omnichannel service strategies
• Fluent in Dutch (spoken and written)

What's in it for you?

• Unlimited learning: access to thousands of free courses, classes and workshops
• 'Do Good' volunteering program
• Paid transport (budget for electric bicycle or car, NS-Business card)
• A laptop, iPhone, and home office setup allowance
• Social activities like Friday Drinks, sport events and parties

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