Customer Care Representative

Oliver Healthcare Packaging; Venray; On-site; EUR 30,000 - 45,000; Full time

Benefits offered by this job

27 vacation days

Bonus scheme

Health reimbursements

Fresh fruit in the office

Bike or fitness plan

Annual staff activities

Job summary

A leading healthcare packaging company in the Netherlands seeks a Customer Care Representative. This role involves supporting customer service, managing orders, and ensuring excellent customer satisfaction. The ideal candidate has a Bachelor's degree, relevant experience, and strong communication skills in English. The position offers various benefits including vacation days and a bonus scheme.

Qualifications

• Minimum of 2 years relevant work experience in customer service, sales or account management.
• Strong experience with CRM and ERP systems.
• Excellent oral and written communication skills in English.

Responsibilities

• Support customer service, project management, and account management teams.
• Manage order processing and confirm delivery times.
• Build lasting relationships with assigned customers.

Skills

Customer focused

Relationship management

Teamwork

Communication skills

Attention to detail

Education

Bachelor's degree in a commercial field

Tools

CRM systems

ERP systems

SAP

Microsoft Dynamics

Job description

As a Customer Care Representative (0.8 – 1 FTE), you supportcustomer service, project management, and account management teams. You play acrucial role in the order management process by ensuring timely orderprocessing and confirming realistic delivery times through the carefulapplication of a standardized approach, following established processes andprocedures.

You provide excellent customer service and continuouslystrive to improve customer satisfaction. By adhering to internal guidelines,you consistently apply pricing and surcharges in line with company policy toensure both high service levels and revenue. Additionally, you support bothinternal and external customers, closely monitoring potential risks and issueswith customer orders, and escalating them to Operations, Process Engineering,and Planning when necessary. You also handle sample requests, provide orderstatus updates, and facilitate various other customer requests according to setstandards.

Within the order management process, you collaborate closelywith Operations, Product Specification, and Process Engineering to evaluate andoptimize customer specifications, tracking key stakeholder’s metrics toproactively respond to customer needs. You coordinate with Planning andOperations to establish achievable shipping dates and communicate updated orderconfirmations to the customer.

Building lasting relationships with assigned customers andkey stakeholders is essential in your role. Together with the Regional Manager,you handle customer inquiries, internal information requests, technicaldetails, and quotes smoothly and efficiently. You also participate incommercial- and business reviews with Key Accounts to add value at a strategiclevel and enable Regional Managers to focus on key priorities.

You serve as a vital link between customers and internalteams, ensuring deliveries meet customer needs on time. A key part of your roleis to continuously monitor customer orders throughout the production process.This includes keeping customers, Sales, and Operations informed about potentialdelays and offering alternative solutions to meet customer expectations. Forurgent deliveries, you communicate adjustments to surcharges to manage customerexpectations. You record and follow up on customer complaints accurately inaccordance with established procedures, coordinating internally to ensuretimely specification reviews and other customer information requests are met.

What makes working at Oliverso enjoyable?

• Innovation in abundance: Experience our brand-new machine park in Oliver's largest cleanroom worldwide. Continuous development brings continuous change.
• A close-knit team: Our team is more than just colleagues; we care about each other’s work happiness. Here, we know each other by name and work together towards success.
• Your expertise is valued: At Oliver, you have the freedom to apply and grow your technical insights every day. We appreciate your contributions to our success!
• International opportunities, local convenience: Enjoy an international work environment close to home.
• Work-life balance: Benefit from 27 vacation days and a motivating bonus scheme.
• Focus on vitality: Our attention to vitality is reflected in daily fresh fruit. Or take advantage of our bike or fitness plan! There are also extensive health reimbursements through the ASF fund.
• Celebrate together: Join our annual staff activities and celebrate success, teamwork, and fun.

What do we expect from you for this position?

• Education and Experience: Bachelor's degree in a commercial field or related discipline. Minimum of 2 years relevant work experience in customer service, sales or account management, or equivalent combination of education and experience. In addition, you have experience with CRM and ERP systems. Knowledge and experience in SAP & Microsoft Dynamics is a plus.
• Customer focused & relationship management: You can respond to changing customer needs and develop and strengthen partnerships. In which you can deal with various interpersonal styles.
• Teamwork: You work both independently and in (cross functional) teams. In addition, you are able to maintain relationships within the team and collaborate effectively to gather information, make decisions and suggest improvements.
• Communication Skills: You have excellent oral and written communication skills in English.
• Careful and structured: You have a keen eye for detail, but you also have an overview of the bigger picture, able to prioritize tasks based on urgency.

At Oliver, it’s about more than just qualifications; wehighly value our culture. Do you align with our core values?

We’re very interested in your story and the steps you wantto take in your career. So, apply directly or let us get in touch with you!