Customer Care Receptionist - Amsterdam Office

Brivo, Inc.; Amsterdam; On-site; EUR 20,457 - 29,136; Full time

Job summary

Brivo, Inc. is seeking a Customer Care Receptionist for our Amsterdam office. This role delivers courteous, prompt service via phone, chat and email to handle order status, billing questions, and reseller inquiries.

Responsibilities include triaging calls, processing CRM requests, supporting sales and operations, and ensuring accurate data entry. English is required; Spanish is a plus. A High School diploma and proficiency with GSuite, MS Office and Zoho or Salesforce are expected.

Qualifications

• High School diploma or equivalent required.
• Strong customer service orientation and communication skills.
• Excellent written and verbal English; Spanish a plus.
• Experience with GSuite, MS Office and CRM/ticketing platforms (Zoho, Salesforce).

Responsibilities

• Answer inbound calls and direct to relevant departments.
• Enter and process all inbound customer requests for product support.
• Triage calls and resolve non-technical issues.
• Assist in CRM data entry to ensure accurate records.
• Support sales, operations and other internal teams as needed.
• Participate in departmental meetings regularly.
• Perform other duties as assigned.

Skills

Customer service

English communication

Spanish language

MS Office

Education

High School Diploma or equivalent

Tools

GSuite

MS Office

Zoho

Salesforce

Job description

Brivo, Inc. is seeking a Customer Care Receptionist for our Amsterdam office. This role delivers courteous, prompt service via phone, chat and email to handle order status, billing questions, and reseller inquiries.

Responsibilities include triaging calls, processing CRM requests, supporting sales and operations, and ensuring accurate data entry. English is required; Spanish is a plus. A High School diploma and proficiency with GSuite, MS Office and Zoho or Salesforce are expected.