Customer Care Receptionist

Brivo, Inc.; Amsterdam; On-site; EUR 20,457 - 29,136; Full time

Job summary

Brivo, Inc. is seeking a Customer Care Receptionist for our Amsterdam office. This role delivers courteous, prompt service via phone, chat and email to handle order status, billing questions, and reseller inquiries.

Responsibilities include triaging calls, processing CRM requests, supporting sales and operations, and ensuring accurate data entry. English is required; Spanish is a plus. A High School diploma and proficiency with GSuite, MS Office and Zoho or Salesforce are expected.

Qualifications

• High School diploma or equivalent required.
• Strong customer service orientation and communication skills.
• Excellent written and verbal English; Spanish a plus.
• Experience with GSuite, MS Office and CRM/ticketing platforms (Zoho, Salesforce).

Responsibilities

• Answer inbound calls and direct to relevant departments.
• Enter and process all inbound customer requests for product support.
• Triage calls and resolve non-technical issues.
• Assist in CRM data entry to ensure accurate records.
• Support sales, operations and other internal teams as needed.
• Participate in departmental meetings regularly.
• Perform other duties as assigned.

Skills

Customer service

English communication

Spanish language

MS Office

Education

High School Diploma or equivalent

Tools

GSuite

MS Office

Zoho

Salesforce

Job description

Customer Care Receptionist

Department: Customer Care

Employment Type: Full Time

Location: Amsterdam

Reporting To: Manager, Customer Care Reception

Compensation: €18.00 / hour

Description

Overview

Brivo, Inc. is seeking a Customer Care Receptionist for our Amsterdam office. This individual provides positive, courteous and prompt customer service in handling customer requests and inquiries though phone calls, online chat and email. Requests can be related, but not limited to: order status updates, account and billing inquiries and questions from current or prospective Brivo resellers.

Key Responsibilities

Key Responsibilities

• Answer inbound calls and direct to relevant internal departments
• Enter and process all inbound customer requests for product support
• Answers phone calls, performs initial triage and solves non-technical cases
• Assist in CRM input to ensure accurate data entry and detailed activity
• Provide professional support to sales, operations staff, and other internal departments as needed
• Participate in departmental meetings on a regular basis
• Perform other duties as assigned

Skills, Knowledge & Expertise

Requirements

• High School Diploma or equivalent
• Strong customer service orientation
• Excellent written and oral communication skills in English (Bilingual-Spanish a plus)
• Proven experience in computer applications (GSuite, MS Office) and ticket management platform (Zoho, Salesforce)

Why Work for Us?

Brivo is a Great Place to Work-Certified™ company and the global leader in cloud-based access control and video surveillance. Following our merger with Eagle Eye Networks, we are building the only platform powerful enough to support the future of AI-driven security.

Why Your Work Matters

Innovation drives our vibe, but purpose drives our mission. You will work on essential systems that protect the health, safety, and welfare of people and property worldwide. At Brivo, your voice is heard, your talent is respected, and your contributions have a global impact.

• The Brivo Experience: We thrive on in-person collaboration and a \"one-team\" atmosphere. We embrace our international presence, leveraging diverse ideas and backgrounds to improve our culture and our products. To keep our global teams connected and inspired, we provide a premium onsite experience featuring communal meals, recurring social events, and fully stocked workspaces—ensuring you have everything you need to stay focused while building the future of security.
• Total Rewards:
  • Diverse team with 20+ nationalities
  • 23 paid holidays yearly + Dutch public holidays
  • Compensation for travel expenses from your home to the office;
  • Company equipment for work use;
  • Enrollment in our collective pension plan;
  • Drinks, Snacks, & fully subsidized lunch at the AMS office;
  • Company swag, business casual scale-up work atmosphere and after work drinks;
  • Once or twice a year a stunning company day;

Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition, Brivonians enjoy a robust benefits and perks package tailored to their work location.