Customer Care Receptionist

Eagle Eye Networks; Amsterdam; On-site; EUR 20,457 - 29,136; Full time

Job summary

Brivo, Inc. is seeking a Customer Care Receptionist for our Amsterdam office. This role focuses on delivering positive, courteous, and prompt customer service via phone, online chat, and email, handling requests such as order status, billing inquiries, and reseller questions.

The position operates within the Customer Care department in Amsterdam, offering a competitive hourly compensation of €18.00. The successful candidate will support sales and operations teams and participate in regular

Qualifications

• High School Diploma or equivalent.
• Strong customer service orientation.
• Excellent written and oral communication skills in English (Bilingual-Spanish a plus).
• Proven experience in computer applications (GSuite, MS Office) and ticket management platform (Zoho, Salesforce).

Responsibilities

• Answer inbound calls and direct to relevant internal departments.
• Enter and process all inbound customer requests for product support.
• Answers phone calls, performs initial triage and solves non-technical cases.
• Assist in CRM input to ensure accurate data entry and detailed activity.
• Provide professional support to sales, operations staff, and other internal departments as needed.
• Participate in departmental meetings on a regular basis.
• Perform other duties as assigned.

Skills

Strong customer service orientation

English language proficiency

Spanish language (bonus)

Education

High School Diploma or equivalent

Tools

Zoho

Salesforce

GSuite

MS Office

Job description

Overview

Brivo, Inc. is seeking a Customer Care Receptionist for our Amsterdam office. This individual provides positive, courteous and prompt customer service in handling customer requests and inquiries though phone calls, online chat and email. Requests can be related, but not limited to: order status updates, account and billing inquiries and questions from current or prospective Brivo resellers.

Department: Customer Care

Location: Amsterdam

Compensation: €18.00 / hour

Description

Overview

Brivo, Inc. is seeking a Customer Care Receptionist for our Amsterdam office. This individual provides positive, courteous and prompt customer service in handling customer requests and inquiries though phone calls, online chat and email. Requests can be related, but not limited to: order status updates, account and billing inquiries and questions from current or prospective Brivo resellers.

Key Responsibilities

• Answer inbound calls and direct to relevant internal departments


• Enter and process all inbound customer requests for product support


• Answers phone calls, performs initial triage and solves non-technical cases


• Assist in CRM input to ensure accurate data entry and detailed activity


• Provide professional support to sales, operations staff, and other internal departments as needed


• Participate in departmental meetings on a regular basis


• Perform other duties as assigned

Skills, Knowledge & Expertise

Requirements

• High School Diploma or equivalent


• Strong customer service orientation


• Excellent written and oral communication skills in English (Bilingual-Spanish a plus)


• Proven experience in computer applications (GSuite, MS Office) and ticket management platform (Zoho, Salesforce)

Why Work for Us?

Brivo is a Great Place to Work-Certified company and the global leader in cloud-based access control and video surveillance. Following our merger with Eagle Eye Networks, we are building the only platform powerful enough to support the future of AI-driven security.

Why Your Work Matters

Innovation drives our vibe, but purpose drives our mission. You will work on essential systems that protect the health, safety, and welfare of people and property worldwide. At Brivo, your voice is heard, your talent is respected, and your contributions have a global impact.

• The Brivo Experience: We thrive on in-person collaboration and a "one-team" atmosphere. We embrace our international presence, leveraging diverse ideas and backgrounds to improve our culture and our products. To keep our global teams connected and inspired, we provide a premium onsite experience featuring communal meals, recurring social events, and fully stocked workspaces—ensuring you have everything you need to stay focused while building the future of security.


• Total Rewards:
  
  
  
  • Diverse team with 20+ nationalities
  
  
  • 23 paid holidays yearly + Dutch public holidays
  
  
  • Compensation for travel expenses from your home to the office;
  
  
  • Company equipment for work use;
  
  
  • Enrollment in our collective pension plan;
  
  
  • Drinks, Snacks, & fully subsidized lunch at the AMS office;
  
  
  • Company swag, business casual scale-up work atmosphere and after work drinks;
  
  
  • Once or twice a year a stunning company day;
  
  
  
  

Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition, Brivonians enjoy a robust benefits and perks package tailored to their work location.

About BrivoBrivo and Eagle Eye Networks have come together to create a category-defining, cloud-first platform at the intersection of AI and the physical world. Our mission is simple and ambitious: to make physical spaces safer, smarter, and more autonomous—from single-site businesses to global enterprises.

As the unified global leaders in cloud-based access control and video surveillance, we provide a comprehensive digital foundation for the built environment. By combining Brivo’s pioneering building access platform with Eagle Eye’s AI-powered video management system (VMS), we have created a system of intelligence that protects over 600 million square feet across 90+ countries. Every door, camera, and credential in our ecosystem acts as a real-time sensor, leveraging AI to prevent incidents, improve operations, and enable entirely new workflows across sectors, including commercial real estate, retail, healthcare, education, and critical infrastructure.

With a global footprint spanning headquarters in Bethesda, Maryland, and Austin, Texas, and international offices in Amsterdam, London, Bangalore, and Tokyo, we are leveraging our open APIs and cyber-secure cloud infrastructure to reshape the future of physical security. Join us as we build the world’s most robust platform for video intelligence and smart space automation. Learn more at www.brivo.com.

Brivo is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. If you require reasonable accommodations during the application or interview process, please inform us.