Cross-Tower Services Architect

NTT DATA, Inc.; Eindhoven; In loco; EUR 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

NTT DATA, a leading global technology services company, is seeking a cross-functional services engineer, specialist or architect. The role spans infrastructure, cloud, security, and platform teams to provide end-to-end ownership of incidents, changes and service improvements across multiple towers.

You will lead cross-tower initiatives, review operational readiness, and drive architecture and integration principles at senior levels.

Competenze

• Broad enterprise infrastructure knowledge.
• IT service management and service integration experience.
• Cloud, network, security, compute and storage dependencies awareness.
• Experience with incident, problem and change management.
• Monitoring and observability practices.
• Service transition and operational acceptance.
• Automation and orchestration implementations.
• Technical risk and dependency management.

Mansioni

• Coordinate cross-tower technical work and delivery.
• Investigate incidents with dependencies across domains.
• Maintain end-to-end visibility of risks, actions and impact.
• Support complex changes, migrations and service-transition activities.
• Ensure clear cross-domain responsibilities and escalation paths.
• Review solutions for operational readiness and supportability.
• Identify systemic issues and drive cross-tower fixes.
• Develop runbooks, support models and technical documentation.
• Improve collaboration and handover between towers.
• Support major incidents and client escalations.
• For senior levels, lead service integration and governance.
• At L5, define cross-technology architecture and integration principles.

Conoscenze

Enterprise infra

IT service mgmt

Cloud & networks

Incident & change mgmt

Monitoring & observability

Automation & orchestration

Risk & dependencies

Descrizione del lavoro

NTT DATA, a leading global technology services company, is seeking a cross-functional services engineer, specialist or architect. The role spans infrastructure, cloud, security, and platform teams to provide end-to-end ownership of incidents, changes and service improvements across multiple towers.

You will lead cross-tower initiatives, review operational readiness, and drive architecture and integration principles at senior levels.