Cross-Functional Services Architect (L2–L5)

nttlimited; Netherlands; On-site; EUR 90,000 - 130,000; Full time

Job summary

NTT DATA is seeking a cross-functional services engineer, specialist or architect to own end-to-end incidents, changes and service improvements across infrastructure, cloud, security, database, network and platform teams. The role spans multiple technology towers and requires coordinating across domains to ensure timely resolution and governance.

As senior levels advance, you will help define cross-technology architecture and service integration principles, supporting complex client escalations

Qualifications

• IT service management and service integration knowledge.
• Architecture frameworks and enterprise integration principles.
• Cloud or infrastructure certification familiarity.
• SIAM-related capabilities where applicable.

Responsibilities

• Coordinate technical work across infrastructure and platform teams across multiple towers.
• Investigate incidents with dependencies across several technology domains.
• Maintain end-to-end visibility of risks, actions and service impact.
• Support complex changes, migrations and service-transition activities.
• Review cross-domain solutions for operational readiness and supportability.
• Identify systemic issues and lead cross-tower corrective actions.
• Develop runbooks, support models and technical documentation.
• Improve collaboration, automation and handover between towers.
• Support major incidents and complex client escalations.
• Lead service integration and governance at senior levels.
• Define cross-technology architecture and service-integration principles at L5.

Skills

ITIL

TOGAF

SIAM

Cloud/Infra certification

Job description

NTT DATA is seeking a cross-functional services engineer, specialist or architect to own end-to-end incidents, changes and service improvements across infrastructure, cloud, security, database, network and platform teams. The role spans multiple technology towers and requires coordinating across domains to ensure timely resolution and governance.

As senior levels advance, you will help define cross-technology architecture and service integration principles, supporting complex client escalations