Cross-functional services specialist L2–L5

NTT Ltd.; Netherlands; On-site; EUR 60,000 - 100,000; Full time

Job summary

NTT DATA is seeking a cross-functional services engineer, specialist or architect to own end-to-end incidents, changes and service improvements that span infrastructure, cloud, security, database, network and platform teams in the Netherlands.

The role emphasizes collaboration across towers, governance, runbooks, automation, and complex client escalations, with senior levels defining architecture principles and cross-technology integration.

Qualifications

• Experience in IT service management and service integration across multiple towers.
• Ability to manage incidents, changes and service improvements end-to-end.
• Strong collaboration across infrastructure, cloud, security and network teams.

Responsibilities

• Coordinate work across multiple infrastructure and platform teams.
• Investigate incidents with dependencies across technology domains.
• Maintain end-to-end visibility of risks, actions and service impact.
• Support complex changes, migrations and service transitions.
• Ensure clear cross-domain responsibilities and escalation paths.
• Review solutions for operational readiness and supportability.
• Lead cross-tower corrective actions for systemic issues.
• Develop runbooks, support models and technical documentation.
• Improve collaboration and handover between towers.
• Support major incidents and client escalations.
• At senior levels, lead service integration and governance activities.
• At L5, define cross-technology architecture and service-integration principles.

Skills

Cross-functional collaboration

Incident management

Change management

Automation & orchestration

Monitoring & observability

Risk management

Service integration

Education

ITIL certification

TOGAF certification

Cloud or infrastructure certification

Tools

Cloud platforms

IT service management tools

Job description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The cross-functional services engineer, specialist or architect supports services that span multiple technical towers or require coordinated delivery across infrastructure, cloud, security, database, network and platform teams.

The role provides end-to-end ownership for incidents, changes and service improvements that cannot be resolved effectively within one technology tower.

Key responsibilities

• Coordinate technical work across multiple infrastructure and platform teams.
• Investigate incidents with dependencies across several technology domains.
• Maintain end-to-end visibility of technical risks, actions and service impact.
• Support complex changes, migrations and service-transition activities.
• Ensure that cross-domain responsibilities and escalation paths are clear.
• Review proposed solutions for operational readiness and supportability.
• Identify systemic issues and lead cross-tower corrective actions.
• Develop integrated runbooks, support models and technical documentation.
• Improve collaboration, automation and handover between technology towers.
• Support major incidents and complex client escalations.
• At senior levels, lead service integration and technical-governance activities.
• At L5, define cross-technology architecture and service-integration principles.

Technical knowledge

• Broad enterprise infrastructure knowledge.
• IT service management and service integration.
• Cloud, network, security, compute and storage dependencies.
• Incident, problem and change management.
• Monitoring and observability.
• Service transition and operational acceptance.
• Automation and orchestration.
• Technical risk and dependency management.

Relevant certifications

• ITIL.
• TOGAF for architecture-oriented positions.
• Relevant cloud or infrastructure certification.
• SIAM certification where applicable.

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.