CRM Technology Specialist (9-month FTC)

albelli; Amsterdam; On-site; EUR 70,000 - 97,000; Full time

Job summary

Storio group is seeking a CRM Technology Specialist to drive real-time customer experiences across Europe. You will connect Braze with data systems, build personalized multi-channel journeys, and ensure high deliverability. The role partners with CRM Marketing and product teams to optimize campaigns and data flows.

You will own data routing, API integrations, and documentation, while collaborating with international teams to continuously improve our CRM stack and campaigns.

Qualifications

• At least 3 years building technical CRM solutions, data integrations and automated journeys.
• Hands on experience with CDP and CEP platforms for customer engagement.
• Proficient in SQL, JavaScript, HTML, CSS and liquid templating or dynamic scripting.
• Strong understanding of real time API integrations, Webhooks and event driven architecture.
• Knowledge of email deliverability basics, domain setup and technical health checks.

Responsibilities

• Translate business and campaign needs into technical designs across Braze and data flows.
• Set up data routes, REST APIs, Webhooks and connectors to data systems.
• Build multi-channel workflows and audience segments for personalized journeys.
• Create real time attributes, event metrics and streaming audiences for campaigns.
• Provide daily technical support and resolve complex data issues for campaigns.
• Monitor campaign performance, email deliverability and event processing integrity.
• Document integrations and create diagrams for workflows.

Skills

CDP/CEP platforms

CRM solutions

Data integrations

Automated journeys

Cross-functional collaboration

English communication

Tools

SQL

JavaScript

HTML

CSS

Liquid templating

Job description

Make Your Mark as a CRM Technology Specialist at Storio group

About The Role

As part of the CRM Technology team in Marketing and Commercial, you work at the heart of our customer engagement. You partner closely with CRM Marketing and Customer Engagement Product teams to power personalized experiences for millions of people across Europe. Your work bridges campaign execution and real time data orchestration to turn customer data into meaningful connections across our portfolio of brands.

You focus on hands-on technical delivery across Braze. By setting up seamless event routing and scalable technical workflows, you make sure every customer journey lands at the right time with high deliverability standards. You help shape how we reach our customers while constantly looking for ways to improve our systems and build a better business.

How You Embrace Curiosity Daily

• Translate business and campaign needs into clear technical designs across Braze.
• Set up and maintain data flows, REST APIs, Webhooks, and connectors between our data systems.
• Build customized multi channel workflows, personalization logic, liquid templates, and audience segments.
• Create real time attributes, event metrics, and streaming audiences to activate in Braze.
• Provide daily technical support, fix data issues, and help campaign teams solve complex edge cases.
• Monitor campaign technical performance, email deliverability, and event processing integrity.
• Write simple, up to date technical documentation and integration diagrams for our workflows.

How You Make Your Mark

• Unlock seamless real time customer experiences by connecting our data pipelines directly to live campaigns.
• Improve email deliverability, inbox placement, and message health across all European markets.
• Help simplify our data architecture through cross functional projects like our Semantic Event Layer.
• Spot technical quick wins in our data schemas and event payloads to speed up campaign execution.
• Share your technical knowledge with CRM marketing teams so everyone learns and grows together.

What You Bring To The Team

• Hands on experience with both Customer Data Platforms and Customer Engagement Platforms.
• At least 3 years spent building technical CRM solutions, data integrations, and automated journeys.
• Practical skill using SQL, JavaScript, HTML, CSS, and liquid templating or dynamic scripting.
• Solid grasp of real time API integrations, Webhooks, data layers, and event driven architecture.
• Understanding of email deliverability basics, domain setup, and technical health checks.
• Clear communication skills in English to collaborate easily across international teams.

What Sets You Apart

• Official certifications in Braze or Tealium.
• Experience with mobile app data integrations, SDKs, or cloud platforms like AWS and Snowflake.
• Background working in Agile or Scrum environments or handling legacy CRM migrations.