Crew Member Front Office

Via Amsterdam; Amsterdam; On-site; EUR 21,000 - 25,000; Full time

Job summary

Via Amsterdam is seeking a Receptionist to warmly welcome guests and manage check-ins/check-outs at our multi-functional venue in Amsterdam. The role focuses on creating a memorable guest experience and sharing insider tips about the city.

English fluency is required, Dutch is not mandatory. We offer a dynamic, international team and opportunities to engage with global travellers and exciting events.

Qualifications

• Previous experience in hospitality—hotel, hostel, or similar lively environment is a big plus.
• Genuine passion for Amsterdam and sharing local tips with guests.
• Strong hospitality and communication skills are essential.
• Enjoy working closely with people and creating memorable guest experiences.
• Take responsibility and can be relied upon.
• Flexible mindset—we support other departments in needs, just like they support us <3.
• Hands-on and proactive in solving problems or addressing concerns.
• Creative ideas to enhance service and overall business.
• Fluency in English is required; additional languages are a bonus. Dutch is not required.

Responsibilities

• Be the first friendly face guests see and set the tone for an unforgettable stay.
• Handle check-ins and check-outs, answer calls, assist guest inquiries.
• Share insider tips on Amsterdam and local experiences.
• Promote in-house events and activities.
• Take care of basic front office administration tasks.
• Keep the lobby and surrounding areas tidy and welcoming.

Skills

Hospitality experience

Communication

English fluency

Job description

Receptionist @ Via Amsterdam

Via Amsterdam is a multi-functional playground for the curious new-age traveller. The reception is the centre of the hotel and as a Receptionist you are - sort of - the heart of the hotel <3. You are the one to make the right first impression by welcoming our guests. You love to be in contact with travellers from all over the world and you just want to make sure that our guests are having the time of their life. We say nayyy to that standard 'passport and booking number please!' check in and YAY! to sharing your favourite hotspot, that hidden vintage boutique and the best place for that perfect morning latte!

A workday includes:

• Be the first friendly face guests see — setting the tone for an unforgettable stay with Via!
• Handle check-ins and check-outs, answer incoming calls, and assist with guest inquiries.
• Share insider tips on the best things to see, do, and experience in Amsterdam.
• Actively promote our in-house events like karaoke, pub quiz, beer pong, art night, and movie night.
• Take care of basic front office administration tasks.
• Keep a watchful eye on the lobby and surrounding areas, making sure everything looks top-notch at all times.

You’ll be a great fit if you bring a few of the below with you:

• Previous experience in hospitality—whether in a hotel, hostel, or even a different lively environment is a big plus.
• A genuine passion for Amsterdam and a love for sharing local tips and ideas with guests.
• Strong hospitality and communication skills are essential.
• Enjoy working closely with people and creating memorable guest experiences.
• Take responsibility seriously and can be relied upon.
• Bring a flexible mindset—we support other departments in needs, just like they support us <3.
• Naturally hands-on and proactive when it comes to solving problems or addressing concerns.
• Brimming with creative ideas to enhance our service or improve the business overall.
• Fluency in English is required; additional languages are a bonus. Dutch is not required.

What we offer:

• A dynamic working environment with a fun, young and vibrant atmosphere and colleagues from all over the world.
• Super cool events such as monthly staff drinks, karaoke night and more!
• Opportunities to grow within your role and, if this is something you're up to, grow within the company. This next step in your career gets you access to our Via Academy, which is filled with tons of exciting learning and development opportunities.

This job is listed as a ‘side job’, however we are looking for a fixed hour (fulltime contract) and a flexible (0-hour contract) team member to join our team,

Our mission possible

We are a fast-growing multi-brand company. At all of our brands we aim to be far from the same-same. We want to help our guests travel, meet and work differently and discover life in creative new ways. A life that is a journey of discovery. We are not just a place to stay or work, we are a community and we need you to help us build this community where diversity, excitement and fun are the key components. Our mission is to create an affordable place where people can connect and have buzzing experiences.