Creative Traffic Manager at Tony's Chocolonely

Creative Boom Ltd.; Amsterdam; Hybrid; EUR 58,000 - 73,000; Full time

Benefits offered by this job

Training and coaching budget

L&D budget available

Vega lunch

Company bonus

28+ holidays

Team updates and events

Unlimited chocolate

Job summary

Tony's Chocolonely is seeking a Creative Traffic Manager to join its Marketing & External Communications team in Amsterdam. You will steward creative workflows, resources, and processes, acting as the right hand to the Global Head of Creative and coordinating with internal teams and external partners.

Ideal candidates bring 10+ years in creative operations or studio management, excel at coordinating complex projects, and thrive in fast-paced environments.

Qualifications

• 10+ years in creative operations, project management or studio management.
• Proven track record of running creative workflows and resourcing in a fast-growing environment.
• Strong stakeholder management with designers, market leads and external partners.
• Highly organized and calm under pressure in dynamic environments.
• Respects the creative process and enables rather than polices.
• Links creative output to business goals and briefs.
• Growth mindset; ability to handle ambiguity.
• Experience with ClickUp/Harvest is a bonus.
• Office presence in Amsterdam three days a week, with flexibility.
• Values alignment with Tony’s purpose and core values.

Responsibilities

• Creative resourcing and workflow: manage team resourcing, handle requests and stakeholders in ClickUp, track timelines in Harvest and other tools.
• Creative processes: continually improve workflows, tools and processes for efficiency and clarity.
• Strategic support: translate priorities into team plans, flag risks, ensure decisions are followed, manage agencies and freelancers.
• Briefing and prioritisation: scope and rank creative requests against goals and capacity.
• Operations initiatives: lead tooling upgrades, onboarding, growing freelance roster, creative playbooks and embedding AI into workflows.
• Quality and consistency: uphold brand standards across markets and channels with designers, copywriters, project managers.
• Cross-functional delivery: lead on major launches aligning timelines and outputs across teams.

Skills

Creative operations

Project management

Studio management

ClickUp

Harvest

Tools

ClickUp

Harvest

Job description

Tony's Chocolonely is looking for a Creative Traffic Manager to join its Marketing & External Communications department (part of Brand & Communications), reporting to the Global Head of Creative. This role is the operational heart of the Creative team: the right hand to the Global Head of Creative and a central connector with full visibility of the team's work, spotting overlaps, clearing bottlenecks and keeping work on time. Beyond day-to-day operations, you'll lead projects that improve how the team collaborates and delivers.

We're looking for an organised person with a creative streak who thrives in a fast, sometimes chaotic environment and builds systems that help creativity flourish.

What you'll be doing

• Creative resourcing and workflow: manage the team's resourcing plan, handle requests and stakeholders in ClickUp, and track timelines in Harvest and other tools
• Creative processes: continuously improve workflows, tools and processes for efficiency and clarity
• Strategic support: translate creative and business priorities into team plans, flag organisational risks, make sure decisions are followed through, and manage agency partners and freelancers
• Briefing and prioritisation: work with stakeholders to take in, scope and rank creative requests against business goals and capacity
• Operations initiatives: lead projects such as tooling upgrades, onboarding, growing the freelance roster, creative playbooks and embedding AI into workflows
• Quality and consistency: work with designers, copywriters and project managers to uphold brand standards across markets and channels
• Cross-functional delivery: act as creative operations lead on major launches, such as packaging and innovation, aligning timelines, resources and output across teams

What we're looking for

• Experience: 10+ years in creative operations, project management or studio management, agency-side or in-house
• Systems: a proven track record of running creative workflows and resourcing in a fast-growing environment, and improving how teams work
• Stakeholder management: a strong connector who works diplomatically with everyone from designers to market leads and external partners
• Organisation: highly organised and calm under pressure, comfortable with dynamic situations, needs little direction and challenges the status quo
• Creative empathy: respects the creative process, enables rather than polices, and keeps exploring new ideas and tools
• Strategic and commercial thinking: links creative output to business goals and keeps work tied to the brief
• Growth mindset: adapts quickly, thinks critically and handles ambiguity well
• Dynamic environment: brings structure and calm when priorities shift and processes are still evolving
• Tools: experience with creative and project management platforms; ClickUp and Harvest experience is a bonus
• Office presence: in the Amsterdam office on average three days a week (more is welcome), with flexibility
• Values: you believe in Tony's purpose and live its core values: outspoken, in it together, entrepreneurial, raise the bar, and makes you smile

What's on offer

• Salary: €58,000 – €73,000 a year, including holiday pay
• Training programmes, regular feedback cycles, coaching and a generous L&D budget
• A luxurious vega-lunch
• A company bonus
• A minimum of 28 holidays
• Team updates and events
• Unlimited chocolate

Equal opportunities

Tony's believes diverse perspectives make it stronger and actively seeks candidates from underrepresented groups.