CPN Service Manager

Canon Medical Systems Europe; Amstelveen; On-site; EUR 49,000 - 71,000; Full time

Benefits offered by this job

Salary range

13th month

Vacation allowance

Vacation days

Travel expenses

Home office allowance

Job summary

Canon Medical Systems Europe is seeking a CPN Service Manager to grow our service business across the European Channel Partner Network. You will drive service revenue, strengthen relationships and support partners in delivering high-quality after-sales service.

You will collaborate with Service, Sales, Business Units and Partners to expand offerings while ensuring partners have the capabilities and training to deliver an outstanding customer experience.

Qualifications

• Bachelor’s or Master’s degree in Business, Engineering, Healthcare or related field.
• Experience in consultative or solution-based sales, preferably in healthcare, medical imaging or technical services.
• Strong commercial mindset with the ability to build long-term customer and partner relationships.
• Experience working with complex stakeholder environments and cross-functional teams.
• Strong analytical skills and the ability to translate data into commercial opportunities.
• Excellent communication skills in English; additional European languages are an advantage.
• Willingness to travel within Europe.

Responsibilities

• Drive growth of service contracts, upgrades, software, lifecycle services, and other value-added service offerings.
• Develop and execute strategies to increase service penetration across the installed base.
• Support Channel Partner sales organizations in identifying, developing, negotiating, and closing service opportunities.
• Build long-term relationships with customers, partners, and key stakeholders.
• Develop partner service capabilities through structured onboarding, training coordination, and continuous performance improvement.
• Analyze installed base, service coverage, and market data to identify commercial opportunities and improve forecasting.
• Support the rollout of new service business models, digital services, and lifecycle solutions.
• Monitor business performance, pipeline development, and service-related KPIs while contributing to continuous improvement initiatives.

Skills

Consultative sales

Analytical skills

English communication

Commercial mindset

Education

Bachelor's or Master's degree in Business, Engineering, Healthcare or related field

Job description

For more than 100 years, Canon Medical has been at the cutting edge of diagnostic imaging, creating healthcare solutions that improve people’s lives. We partner with leading clinical and academic institutions around the world to develop systems and services that push the boundaries of image quality and workflow efficiency.

Inspired by our “Made for Life” philosophy, we are dedicated to providing healthcare solutions that address the real-world needs and concerns of patients, medical professionals, customers and partners. Working at Canon Medical Systems Europe you will get the opportunity to make a difference in people’s lives while working with us.

The role

As CPN Service Manager, you play a key role in growing our service business across the European Channel Partner Network. You combine commercial insight with operational understanding to drive service revenue, strengthen customer relationships and support partners in delivering high-quality after-sales service. Working closely with Service, Sales, Business Units and Channel Partners, you help expand our service portfolio while ensuring partners have the capabilities, knowledge and support needed to deliver an outstanding customer experience.

What will you do?

• Drive growth of service contracts, upgrades, software, lifecycle services, and other value-added service offerings.
• Develop and execute strategies to increase service penetration across the installed base.
• Support Channel Partner sales organizations in identifying, developing, negotiating, and closing service opportunities.
• Build long-term relationships with customers, partners, and key stakeholders.
• Develop partner service capabilities through structured onboarding, training coordination, and continuous performance improvement.
• Analyze installed base, service coverage, and market data to identify commercial opportunities and improve forecasting.
• Support the rollout of new service business models, digital services, and lifecycle solutions.
• Monitor business performance, pipeline development, and service-related KPIs while contributing to continuous improvement initiatives.

What do you bring?

• Bachelor's or Master's degree in Business, Engineering, Healthcare or a related field.
• Experience in consultative or solution-based sales, preferably within healthcare, medical imaging or technical services.
• Strong commercial mindset with the ability to build long-term customer and partner relationships.
• Experience working with complex stakeholder environments and cross-functional teams.
• Strong analytical skills and the ability to translate data into commercial opportunities.
• Excellent communication skills in English; additional European languages are an advantage.
• Willingness to travel within Europe.

What do we offer?

You will work in a professional team and in a challenging environment with many opportunities to expand your knowledge and experience. In addition, we offer you:

• a gross monthly salary between € 4.375 and € 6.400 - aligned with your knowledge and work experience;
• a 13th month, yearly bonus structure and 8% vacation allowance;
• 32 vacation days and 5 scheduled days off;
• travel expenses / home office allowance.

For questions, you can contact the recruitment department, at [e-mail]. Due to GDPR reasons we cannot accept applications by email.

Canon Medical Systems Europe places great importance on diversity and inclusion and offers a respectful working environment with no room for discrimination or harassment. We endorse government policies for hiring and promoting individuals based on merit, regardless of race, religion, gender, national origin, age, disability, pregnancy, marital status, sexual orientation, gender identity, or expression.