Country Manager

Apleona GmbH; Apeldoorn; On-site; EUR 67,000 - 95,000; Full time

Benefits offered by this job

Performance-based bonus

28 vacation days per year

8% holiday allowance

Company lease car

Laptop

Mobile phone

Pension contribution 2%

Disability insurance

Career development

International network

Job summary

Apleona is seeking a Country Manager for the Netherlands to oversee the performance of the IFM contract across multiple locations. You will lead Site Managers, Facility Managers and Project Managers, ensuring superior service delivery, financial performance and client satisfaction.

With a background in IFM/FM and international contract management, you will drive continuous improvement, stakeholder alignment, and long-term partnerships with the client.

Qualifications

• Bachelor's degree HBO or equivalent
• At least 5 years of demonstrable management and leadership experience
• Experience managing integrated facility services (IFM/FM)
• Experience in an international organisation and managing contractual relationships
• Strong communication and stakeholder management skills
• Strong analytical and organisational skills
• VCA‑VOL certification or willingness to obtain
• Excellent command of Dutch and English (written and spoken)
• Commercial and entrepreneurial mindset

Responsibilities

• Overall responsibility for quality, scope, timely delivery and cost control of all services under the contract
• Full financial responsibility for contract results within the commercial framework
• Lead, coach and motivate Site Managers, Facility Managers and the on-site team
• Identify client and end-user needs and translate into improvements in service delivery
• Manage the contract and maintain relationships with client, suppliers and international teams
• Operate at strategic and operational levels, aligning client, on-site team and suppliers
• Identify opportunities for continuous improvement and development of the account
• Ensure compliance with KPIs, quality standards, safety requirements and obligations

Job description

Country Manager Netherlands

As Country Manager at Apleona, you will be responsible for managing the Site Managers, Facility Managers and Project Manager operating across a dedicated client account in the Netherlands. You will have overall responsibility for the management, service delivery, financial performance and quality of the IFM contract.

Our client is a leading pharmaceutical company with whom Apleona partners internationally to deliver integrated facility management services across multiple locations in the Netherlands.

In this position, you will operate within a matrix organisation and report to both the international Key Account Management team and the Apleona Netherlands organisation.

What will you do?

As Country Manager Netherlands, you will be the senior point of contact for one of our strategic clients in the Netherlands. You will be responsible for the overall performance and continuous improvement of the integrated facility management contract.

Working closely with the on-site management team, you will ensure high-quality service delivery, strong operational performance and sound financial results. You will provide leadership, create alignment across stakeholders and build a long-term, trusted relationship with the client.

Your key responsibilities include:

• Overall responsibility for the quality, scope, timely delivery and cost control of all services in accordance with contractual agreements.
• Full financial responsibility for the contract results within the agreed commercial framework.
• Leading, coaching and motivating Site Managers, Facility Managers and the wider on-site team.
• Identifying client and end-user needs and translating these into concrete improvements and opportunities within the service delivery.
• Managing the contract and maintaining strong relationships with internal and external stakeholders, including the client, suppliers and international account teams.
• Operating effectively at both a strategic and operational level, connecting the needs of the client, the on-site team and suppliers.
• Identifying opportunities for continuous improvement, innovation and further development of the client account.
• Ensuring compliance with agreed KPIs, quality standards, safety requirements and contractual obligations.

What do you bring?

• A completed Bachelor's degree (HBO) in a relevant field, or equivalent relevant experience.
• At least 5 years of demonstrable management and leadership experience.
• Proven experience managing integrated facility services within an IFM or FM environment, preferably in a manufacturing environment.
• Experience working in an international organisation and managing contractual relationships.
• Strong communication and stakeholder management skills, with the ability to translate client needs into effective solutions.
• Strong analytical and organisational skills, with the ability to identify risks and operational challenges at an early stage.
• VCA‑VOL certification, or willingness to obtain this certification.
• Excellent command of Dutch and English, both written and spoken.
• A commercial and entrepreneurial mindset, with the ambition to contribute to the continued growth and development of the account and Apleona Netherlands.

What do we offer?

At Apleona, you can expect an attractive employment package, combined with a high level of responsibility and opportunities for professional growth. You will work in a professional yet informal environment with short lines of communication and plenty of room to make an impact.

We offer:

• A salary between €6,000 and €8,500, depending on experience.
• A performance-based bonus scheme.
• 28 vacation days per year.
• 8% holiday allowance.
• A company lease car, laptop and mobile phone.
• Only 2% employee contribution towards your pension.
• Employer-paid disability insurance.
• Opportunities for professional and career development.
• The opportunity to work with experienced professionals across Apleona's international network.

About Apleona

Apleona is a leading international provider of Integrated Facility Management (IFM) services. We take responsibility for the complete management of buildings and facility services for our clients — ranging from technical maintenance and building services to cleaning, catering, security and reception services.

Apleona is a market leader in Germany, Austria and Switzerland and operates in more than 30 countries worldwide. Our approach is focused on innovation, operational excellence, quality and long‑term partnerships with our clients.

Apleona has been active in the Netherlands since 2016 and is experiencing strong growth. This creates an exciting environment for professionals who want to take responsibility, develop their expertise and contribute to the further growth of our organisation and their own career.

Interested?

Would you like to take the next step in your career and play a key role in managing one of Apleona's strategic international accounts?

We would be happy to hear from you.

Employment type: Full-time

Location: Apeldoorn, the Netherlands