Copy Quality Project Manager

Tiqets.com; Amsterdam; Híbrido; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Office in Amsterdam

Annual getaway

Mental health support

Lunch buffet

Gym membership

Team events

Employee discount

Pension contribution

Travel reimbursement

Descripción de la vacante

Tiqets is hiring a Copy Quality Project Manager to lead localization quality across languages, with a focus on automation and AI-assisted translation. The role combines planning, QA and process improvement in a fast-growing team.

We seek 2+ years in localization project management, strong Looker/BI reporting skills, and a proactive collaborator who can work with Product, Development and Data Science teams from our Amsterdam HQ on a hybrid schedule.

Formación

• 2+ years in localization as PM or specialist role.
• Analytical with Looker/BI dashboard experience.
• Curious about AI and eager to explore new tools.
• Able to coordinate with stakeholders across seniority levels.
• Highly organized; proactive; end-to-end ownership.
• Thrives in fast-moving startup/scale-up environments; e-commerce experience a plus.
• Clear, concise communication; able to translate concepts into actions.
• Based in the Netherlands; hybrid role (2–3 days/week at Amsterdam HQ).

Responsabilidades

• Oversee localization initiative planning and execution across languages and markets.
• Maintain localization copy quality standards for products and experiences.
• Monitor machine translation quality in all languages.
• Coordinate tasks to resolve translation issues promptly.
• Coordinate ad-hoc translations from internal stakeholders.
• Manage relationships with external localization vendors; ensure on-time, on-budget delivery.
• Update localization guidelines across languages supported by Tiqets.
• Track and improve localization workflow efficiency and quality.
• Define quality metrics for localization; create monitoring systems.
• Collaborate with Product, Development and Data Scientists on AI-based localization tools.
• Investigate localization issues and propose data-informed solutions.

Conocimientos

Looker dashboards

BI dashboards

Stakeholder management

AI experimentation

Analytical mindset

Organizational skills

Communication

Startup experience

Descripción del empleo

Tiqets is an award-winning tech scale-up headquartered in the Netherlands. We are hiring a Copy Quality Project Manager to join our mission to bring the world more ways to culture.

Full-time

Our values

• We are remarkable: Have fun, be creative and celebrate great moments!
• We are accessible: Communicate honestly and support each other
• We are adaptable: Learn, adapt, and pivot. That's who we are!

Life at Tiqets

Team Summary

The Copy Quality Team provides expert guidance on copy management and localization, ensuring accuracy, consistency, and quality across all related domains while collaborating closely with internal and external stakeholders to improve processes, tools, and overall efficiency within the Operations Department.

Function Summary

Tiqets currently supports 16 languages and the Copy Quality Project Manager plays a crucial role in the localization process, focusing on execution, quality assurance, and continuous improvement, particularly in automation. This involves close collaboration with development teams, data scientists and AI specialists to enhance AI tools for localization. The Copy Quality Project Manager is responsible for setting localized content quality guidelines, managing localization projects (Product, B2B, UX, etc.), and ensuring localized content quality aligns with organizational standards. This includes research, project planning, feedback, and managing and improving content localization tools and processes.

What you will do

• Oversee the planning and execution of localization initiatives, ensuring alignment with project goals, timelines, and quality standards across supported languages and markets. Including projects to introduce new languages.
• Maintain localization copy quality standards for products and experiences.
• Monitor machine translation quality in all languages.
• Coordinate tasks to ensure product translation issues are addressed and resolved in a timely manner.
• Coordinate tasks to ensure ad-hoc translation requests from internal stakeholders are addressed and resolved in a timely manner.
• Manage relationships with external localization vendors. Ensure projects delivered by external vendors are delivered on time, within the assigned budget, and with agreed-upon quality standards.
• Maintain and update Tiqets localization guidelines across all languages supported by Tiqets.
• Continuously track and monitor the current localization process. Evaluating workflow processes to ensure efficiency and quality.
• Define localized copy quality standards and create metrics to track localization quality.
• Be a localization expert and collaborate with Product & Development Teams and Data Scientists on AI-based projects to improve localization tools (i.e. AI translation assessor, AI-based translation, etc.).
• Identify and investigate potential localization-related issues and propose data-informed solutions to streamline localization processes at Tiqets.

What we're looking for

• 2+ years of hands-on experience in a localization team as a project manager or in a specialist role.
• Analytical mindset with experience building Looker (or similar BI) dashboards and reports.
• You’re curious about AI and enjoy experimenting with new tools to explore what they can do and how they can improve the way we work.
• You’re not shy to work with stakeholders across all seniority levels to align on critical projects.
• Highly organized, proactive, and comfortable taking end-to-end ownership of your work.
• Thrives in fast-moving startup/scale-up environments with minimal oversight (nice to have e-commerce experience).
• Clear, concise communicator capable of breaking down complex concepts into actionable next steps.
• Living in the Netherlands.
• This is a hybrid role working 2-3 per week at our HQ in Amsterdam

Perk & Benefits at Tiqets

• Energetic, international work environment
• Bright, welcoming office located in the centre of Amsterdam
• Annual company getaway to undisclosed location
• Mental health support through our partnership with OpenUp
• Daily fresh lunch buffet provided by Join Programs
• Sports activities: free gym, running sessions, boot-camp, football, climbing and more
• Fun, sociable company events in and out of the office
• 20% employee discount code to explore great museums/venues worldwide
• Pension contribution and travel compensation
• Test Tiqets Venues and Attractions