Copy Quality Project Manager

Tiqets International; Amsterdam; Hybrid; EUR 65,000 - 90,000; Full time

Job summary

Tiqets in the Netherlands is hiring a Copy Quality Project Manager to lead localization quality across products and experiences. The role focuses on execution, QA, and automation with close collaboration with product, development, and data science teams.

You will define guidelines, manage localization projects (Product, B2B, UX), research and plan feedback loops, and drive improvements to content localization tools and processes. This is a hybrid role in Amsterdam.

Qualifications

• 2+ years in localization PM or specialist role.
• Analytical mindset with experience building Looker (or similar BI) dashboards.
• Curious about AI and eager to explore new tools to improve workflows.
• Able to collaborate with stakeholders across all seniority levels.

Responsibilities

• Oversee localization initiatives and ensure alignment with goals, timelines, and quality across languages and markets.
• Maintain localization copy quality standards for products and experiences.
• Monitor machine translation quality across languages.
• Coordinate tasks to address product translation issues promptly.
• Coordinate ad-hoc translation requests from internal stakeholders.
• Manage relationships with external localization vendors to ensure on-time, on-budget delivery.
• Update Tiqets localization guidelines across all supported languages.
• Continuously track and optimize localization processes for efficiency and quality.
• Define metrics to track localization quality and outcomes.
• Collaborate with Product, Development, and Data Science teams on AI-based localization tools.

Skills

Localization PM

Looker/BI dashboards

AI experimentation

Stakeholder management

Startup environment

Clear communication

NL resident

Job description

Tiqets is an award-winning tech scale-up headquartered in the Netherlands. We are hiring a Copy Quality PM to join our mission to bring the world more ways to culture.

Who are we?

We are revolutionizing the way people buy tickets to unforgettable experiences at the best destinations all over the world. Our technology makes planning easy for thousands of travelers to find all the experiences they don't want to miss during their trip (museums, zoos, theme parks, and more), so they can book all their tickets in one place.

We are an international company committed to making culture accessible to our customers and our employees. We embed diversity, equity, and inclusion into our company fiber organically.

These values are promoted from the inside out and we strive to represent and honor differences in gender, race, religion, and sexual orientation in our company culture, our content, and our product.

Team Summary

The Copy Quality Team provides expert guidance on copy management and localization, ensuring accuracy, consistency, and quality across all related domains while collaborating closely with internal and external stakeholders to improve processes, tools, and overall efficiency within the Operations Department.

Function Summary

Tiqets currently supports 16 languages and the Copy Quality Project Manager plays a crucial role in the localization process, focusing on execution, quality assurance, and continuous improvement, particularly in automation. This involves close collaboration with development teams, data scientists and AI specialists to enhance AI tools for localization. The Copy Quality Project Manager is responsible for setting localized content quality guidelines, managing localization projects (Product, B2B, UX, etc.), and ensuring localized content quality aligns with organizational standards. This includes research, project planning, feedback, and managing and improving content localization tools and processes.

What you will do

• Oversee the planning and execution of localization initiatives, ensuring alignment with project goals, timelines, and quality standards across supported languages and markets. Including projects to introduce new languages.
• Maintain localization copy quality standards for products and experiences.
• Monitor machine translation quality in all languages.
• Coordinate tasks to ensure product translation issues are addressed and resolved in a timely manner.
• Coordinate tasks to ensure ad-hoc translation requests from internal stakeholders are addressed and resolved in a timely manner.
• Manage relationships with external localization vendors. Ensure projects delivered by external vendors are delivered on time, within the assigned budget, and with agreed-upon quality standards.
• Maintain and update Tiqets localization guidelines across all languages supported by Tiqets.
• Continuously track and monitor the current localization process. Evaluating workflow processes to ensure efficiency and quality.
• Define localized copy quality standards and create metrics to track localization quality.
• Be a localization expert and collaborate with Product & Development Teams and Data Scientists on AI-based projects to improve localization tools (i.e. AI translation assessor, AI-based translation, etc.).
• Identify and investigate potential localization-related issues and propose data-informed solutions to streamline localization processes at Tiqets.

What we're looking for

• 2+ years of hands-on experience in a localization team as a project manager or in a specialist role.
• Analytical mindset with experience building Looker (or similar BI) dashboards and reports.
• You’re curious about AI and enjoy experimenting with new tools to explore what they can do and how they can improve the way we work.
• You’re not shy to work with stakeholders across all seniority levels to align on critical projects.
• Highly organized, proactive, and comfortable taking end-to-end ownership of your work.
• Thrives in fast-moving startup/scale-up environments with minimal oversight (nice to have e-commerce experience).
• Clear, concise communicator capable of breaking down complex concepts into actionable next steps.
• Living in the Netherlands.

This is a hybrid role working 2-3 per week at our HQ in Amsterdam