Continuous Improvement & Operations Manager

Picnic; Zwolle; On-site; EUR 85,000 - 110,000; Full time

Benefits offered by this job

25 vacation days

Car lease

Laptop and smartphone

Doenpensioen pension

Learning & development opportunities

International environment

Job summary

Picnic is seeking a Continuous Improvement & Operations Manager to own day-to-day performance and drive high‑performance processes across inbound or outbound operations. You will lead multiple shifts, translate analysis into concrete actions, and focus on safety, quality, and productivity on the floor.

The role requires a Master’s degree and 3+ years in Supply Chain, with strong data analysis and Lean experience.

Qualifications

• Master’s degree in a relevant field
• 3+ years of Supply Chain experience
• Comfortable managing high-volume, high-SKU workflows
• Strong analytical skills with data analysis tools
• Familiarity with Lean and continuous improvement initiatives
• Fluent in English; Dutch is a plus
• Hands-on experience in automated, semi-automated, or manual fulfilment is a plus
• Lean/continuous improvement experience is a plus
• Proven ability to lead teams is a plus

Responsibilities

• Lead daily operations: supervise 1 shift on the floor each week and drive process improvements
• Own day-to-day and weekly performance of your area (inbound or outbound) delivering safety, quality, productivity and delivery KPIs
• Lead teams across multiple shifts, driving engagement and captain leadership on the floor
• Handle major incidents, set productivity inputs, and manage planning escalations
• Lead improvement initiatives and support Lean activities that remove friction from daily operations
• Drive shift-level results on delivery capacity, UPH, cost, completeness and timeliness

Skills

Supply chain management

Data analysis

Lean/continuous improvement

Leadership

Team management

English proficiency

Fulfillment operations

Education

Master’s degree

Tools

Data analysis tools

Job description

As a Continuous Improvement & Operations Manager at Picnic, you establish stable, high-performance processes and continuously improve them using data and clear KPIs. You own the day-to-day performance of your area, lead multiple shifts and teams, and translate analysis into concrete actions that improve safety, quality, and productivity. Through hands‑on leadership and strong process discipline, you turn insights into consistent execution on the floor.

Tricks of the trade

• Lead daily operations: Supervise 1 shift on the floor each week, and use insight to drive process improvements and operational excellence.
• Area ownership: Own day-to-day and weekly performance of your area (inbound or outbound), delivering on safety, quality, productivity, and delivery KPIs.
• Hands‑on leadership: Lead teams across multiple shifts, driving engagement, retention, and strong captain leadership on the floor.
• Incident & planning management: Handle major incidents, set productivity inputs, and manage planning escalations when needed.
• Continuous improvement: Lead improvement initiatives and support Lean activities that remove friction from daily operations.
• Performance management: Drive shift‑level results on delivery capacity, UPH, cost, completeness, timeliness, and perfect deliveries.

What you bring

• Master’s degree in a relevant field
• 3+ years of Supply Chain experience
• Comfortable managing high-volume, high‑SKU workflows
• Strong analytical skills, with a high level of competence in data analysis tools
• Familiarity with Lean and continuous improvement initiatives
• Fluent in English; Dutch is a plus
• Hands‑on experience in automated, semi‑automated, or manual fulfilment is a plus
• Lean/continuous improvement experience is a plus
• Proven ability to lead teams is a plus

Picnic perks

You'll receive a competitive compensation package, including:

• 25 vacation days per year to recharge your batteries
• The option to lease a car
• Freshly prepared, healthy breakfast, lunches (and dinner at the FC), as well as snacks and drinks available at all Picnic locations
• A flexible company pension plan called “Doenpensioen” at a.s.r.
• Picnic laptop and smartphone
• An awesome scale‑up atmosphere with the freedom to drive your own projects and the opportunity to have an impact
• The chance to work in an international environment with motivated team members and legendary company events
• Many internal learning and development possibilities, as well as professional soft skill and leadership trainings at a specialized external party