Continuous Improvement & Operations Manager

Picnic Technologies; Utrecht; On-site; EUR 65,000 - 85,000; Full time

Benefits offered by this job

25 vacation days

Lease a car option

Free meals and snacks

Flexible pension plan

Picnic laptop and smartphone

International work environment

Internal learning opportunities

Job summary

A leading delivery services company is seeking a Continuous Improvement & Operations Manager in Utrecht. The role involves stabilizing high-performance processes and leading teams to optimize safety, quality, and productivity. Candidates should possess a Master's degree, 3+ years in supply chain management, and strong analytical skills. The company provides an engaging work atmosphere with numerous perks, including generous vacation time and flexible benefits.

Qualifications

• 3+ years of supply chain experience.
• Comfortable managing high-volume, high-SKU workflows.
• Fluent in English; Dutch is a pre-requisite.

Responsibilities

• Supervise operations and drive process improvements.
• Own performance metrics for safety, quality, and productivity.
• Lead teams across multiple shifts and handle major incidents.

Skills

Data analysis

Leadership

Process improvement

Analytical skills

Education

Master’s degree in a relevant field

Tools

Data analysis tools

Job description

As a Continuous Improvement & Operations Manager at Picnic, you establish stable, high-performance processes and continuously improve them using data and clear KPIs. You own the day‑to‑day performance of your area, lead multiple shifts and teams, and translate analysis into concrete actions that improve safety, quality, and productivity. Through hands‑on leadership and strong process discipline, you turn insights into consistent execution on the floor.

Tricks of the trade

• Lead daily operations: Supervise 1 shift on the floor each week and use insight to drive process improvements and operational excellence.
• Area ownership: Own day‑to‑day and weekly performance of your area (inbound or outbound), delivering on safety, quality, productivity, and delivery KPIs.
• Hands‑on Leadership: Lead teams across multiple shifts, driving engagement, retention, and strong captain leadership on the floor.
• Incident & Planning Management: Handle major incidents, set productivity inputs, and manage planning escalations when needed.
• Continuous Improvement: Lead improvement initiatives and support Lean activities that remove friction from daily operations.
• Performance Management: Drive shift-level results on delivery capacity, UPH, cost, completeness, timeliness, and perfect deliveries.

What You Bring

• Master’s degree in a relevant field.
• 3+ years of supply chain experience.
• Comfortable managing high-volume, high‑SKU workflows.
• Strong analytical skills, with a high level of competence in data analysis tools.
• Familiarity with Lean and continuous improvement initiatives.
• Fluent in English; Dutch is a pre‑requisite.
• Hands‑on experience in automated/semi‑automated/manual fulfilment.
• Lean/continuous improvement experience is a pre‑requisite.
• Proven ability to lead teams is a pre‑requisite.

Picnic perks

• 25 vacation days per year to recharge your batteries.
• The option to lease a car.
• You’ll get freshly prepared, healthy breakfast, lunches (and dinner at the FC) as well as delicious snacks and drinks available at all Picnic locations.
• A flexible company pension plan called “Doenpensioen” at a.s.r.
• Picnic laptop and smartphone.
• An awesome scale-up atmosphere with the freedom to drive your own projects and the opportunity to have an impact!
• The chance to work in an international environment with motivated team members & legendary company events.
• Many internal learning and development possibilities as well as professional soft skill & leadership trainings at a specialized external party.