Continuous Improvement & Operations Manager

Picnic; Eindhoven; On-site; EUR 75,000 - 110,000; Full time

Benefits offered by this job

25 vacation days per year

Option to lease a car

Free meals and snacks

Flexible company pension plan

Picnic laptop and smartphone

Scale-up atmosphere

International work environment

Learning and development opportunities

Job summary

A leading food delivery company in Eindhoven is seeking a Continuous Improvement & Operations Manager to oversee high-performance processes, enhance operational excellence, and lead multiple shifts. The ideal candidate will have a Master’s degree and 3+ years in Supply Chain, with strong analytical skills and a knack for data-driven decision-making. You will enjoy a competitive salary, generous vacation days, and unique company perks including free meals. Join us in making a significant impact in a vibrant environment.

Qualifications

• 3+ years of experience in Supply Chain.
• Experience managing high-volume, high-SKU workflows.
• Familiarity with Lean and continuous improvement.
• Fluent in English; Dutch is a plus.
• Fluent in English; Dutch is a plus.

Responsibilities

• Lead daily operations and supervise shifts.
• Own day-to-day performance and deliver on KPIs.
• Drive engagement and retention among teams.
• Handle major incidents and manage planning escalations.
• Lead improvement initiatives to remove operational friction.
• Drive results on delivery capacity and quality metrics.

Skills

Data analysis

Leadership

Process improvement

Analytical skills

English fluency

Dutch language (preferred)

Education

Master’s degree in relevant field

Tools

Data analysis tools

Job description

Join Picnic as a Continuous Improvement & Operations Manager

As a Continuous Improvement & Operations Manager at Picnic, you establish stable, high-performance processes and continuously improve them using data and clear KPIs. You own the day-to-day performance of your area, lead multiple shifts and teams, and translate analysis into concrete actions that improve safety, quality, and productivity. Through hands‑on leadership and strong process discipline, you turn insights into consistent execution on the floor.

Tricks of the trade

• Lead daily operations: Supervise 1 shift on the floor each week, and use insight to drive process improvements and operational excellence
• Area ownership: Own day-to-day and weekly performance of your area (inbound or outbound), delivering on safety, quality, productivity, and delivery KPIs.
• Hands‑on Leadership: Lead teams across multiple shifts, driving engagement, retention, and strong captain leadership on the floor.
• Incident & Planning Management: Handle major incidents, set productivity inputs, and manage planning escalations when needed.
• Continuous Improvement: Lead improvement initiatives and support Lean activities that remove friction from daily operations.
• Performance Management: Drive shift‑level results on delivery capacity, UPH, cost, completeness, timeliness, and perfect deliveries.

What you bring

• Master’s degree in relevant field
• 3+ years Supply Chain experience
• Comfortable managing high-volume, high‑SKU workflows
• Strong analytical skills, with a high level of competence in data analysis tools
• Familiarity with Lean and continuous improvement initiatives
• Fluent in English, Dutch is a pre
• Hands‑on experience in automated/semi‑automated/manual fulfilment
• Lean/continuous improvement experience is a pre
• Proven ability to lead teams is a pre

Picnic perks

You'll receive a competitive compensation package, including:

• 25 vacation days per year to recharge your batteries
• The option to lease a car
• You’ll get freshly prepared, healthy breakfast, lunches (and dinner at the FC) as well as delicious snacks and drinks available at all Picnic locations
• A flexible company pension plan called “Doenpensioen” at a.s.r.
• Picnic laptop and smartphone
• An awesome scale‑up atmosphere with the freedom to drive your own projects and the opportunity to have an impact!
• The chance to work in an international environment with motivated team members & legendary company events
• Many internal learning and development possibilities as well as professional soft skill & leadership trainings at a specialized external party