Continuous Improvement & Operations Manager

Picnic Technologies; Heerenveen; On-site; EUR 60,000 - 80,000; Full time

Benefits offered by this job

25 vacation days per year

Car leasing option

Fresh meals at work

Flexible pension plan

Company laptop and smartphone

Dynamic work atmosphere

Professional development opportunities

Job summary

A leading logistics company in the Netherlands, seeks a Continuous Improvement & Operations Manager to oversee daily operations and enhance process efficiency. You will lead teams across shifts, ensuring high safety, quality, and productivity standards. The ideal candidate has a Master’s degree, fluent English, and at least 3 years in supply chain management. Enjoy generous vacation days, a flexible pension plan, and a dynamic work atmosphere with numerous learning opportunities.

Qualifications

• 3+ years of supply chain experience.
• Fluent in English; Dutch is a pre‑requisite.
• Comfortable managing high-volume workflows.

Responsibilities

• Supervise daily operations and drive process improvements.
• Own day‑to‑day and weekly performance metrics.
• Lead teams across multiple shifts and manage incidents.

Skills

Analytical skills

Leadership

Process improvement

Data analysis tools

Supply chain management

Education

Master’s degree in a relevant field

Job description

As a Continuous Improvement & Operations Manager at Picnic, you establish stable, high-performance processes and continuously improve them using data and clear KPIs. You own the day‑to‑day performance of your area, lead multiple shifts and teams, and translate analysis into concrete actions that improve safety, quality, and productivity. Through hands‑on leadership and strong process discipline, you turn insights into consistent execution on the floor.

Tricks of the trade

• Lead daily operations: Supervise 1 shift on the floor each week and use insight to drive process improvements and operational excellence.
• Area ownership: Own day‑to‑day and weekly performance of your area (inbound or outbound), delivering on safety, quality, productivity, and delivery KPIs.
• Hands‑on Leadership: Lead teams across multiple shifts, driving engagement, retention, and strong captain leadership on the floor.
• Incident & Planning Management: Handle major incidents, set productivity inputs, and manage planning escalations when needed.
• Continuous Improvement: Lead improvement initiatives and support Lean activities that remove friction from daily operations.
• Performance Management: Drive shift-level results on delivery capacity, UPH, cost, completeness, timeliness, and perfect deliveries.

What You Bring

• Master’s degree in a relevant field.
• 3+ years of supply chain experience.
• Comfortable managing high-volume, high‑SKU workflows.
• Strong analytical skills, with a high level of competence in data analysis tools.
• Familiarity with Lean and continuous improvement initiatives.
• Fluent in English; Dutch is a pre‑requisite.
• Hands‑on experience in automated/semi‑automated/manual fulfilment.
• Lean/continuous improvement experience is a pre‑requisite.
• Proven ability to lead teams is a pre‑requisite.

Picnic perks

• 25 vacation days per year to recharge your batteries.
• The option to lease a car.
• You’ll get freshly prepared, healthy breakfast, lunches (and dinner at the FC) as well as delicious snacks and drinks available at all Picnic locations.
• A flexible company pension plan called “Doenpensioen” at a.s.r.
• Picnic laptop and smartphone.
• An awesome scale-up atmosphere with the freedom to drive your own projects and the opportunity to have an impact!
• The chance to work in an international environment with motivated team members & legendary company events.
• Many internal learning and development possibilities as well as professional soft skill & leadership trainings at a specialized external party.