Commercial Specialist

HYXI; Nieuw-Vennep; On-site; EUR 52,000 - 75,000; Full time

Job summary

HYXI is seeking a Commercial Operations Specialist – Europe to manage end-to-end order fulfilment for key European accounts. You will be the central contact between customers, regional teams, factories, freight forwarders and finance from contract confirmation through shipment and payment collection.

Responsibilities include coordinating production planning, shipment arrangements, and documentation, ensuring on-time delivery, and maintaining clear records.

Qualifications

• Bachelor's degree or equivalent in related field.
• At least 3 years experience in commercial operations or order management.
• Experience with international trade, shipping, and freight documentation.
• Strong understanding of Incoterms FCA and FOB.
• Experience with key accounts and receivables follow-up.

Responsibilities

• Manage key account orders, contracts, terms, delivery schedules and Incoterms.
• Coordinate with factories and supply chain teams to monitor production and readiness.
• Work with freight forwarders on freight booking, export clearance and shipments.
• Track shipments and provide updates on production, shipping and documentation.
• Prepare shipping documents: invoices, packing lists, B/Ls, customs docs.
• Resolve delays and logistics issues with customers and internal teams.
• Support invoicing, reconciliation and payment collection per milestones.
• Maintain order, delivery and payment records with regular status updates.
• Collaborate with European sales and HQ for smooth end-to-end handovers.

Skills

Coordination skills

English proficiency

Attention to detail

Customer service mindset

Education

Bachelor's degree in International Trade / Logistics / Supply Chain / Business Administration

Job description

Commercial Operations Specialist – Europe

Location: The Netherlands

Reporting to: Regional Commercial Manager, Europe

About the Role

We are looking for a Key Account Commercial Operations Specialist to manage the end-to-end order fulfilment process for key accounts across Europe. You will act as the central point of contact between customers, our European business teams, headquarters, factories, freight forwarders and finance teams—from contract confirmation and production planning through shipment, delivery, reconciliation and payment collection.

Key Responsibilities

1. Manage key account orders and contracts, including commercial terms, delivery schedules, payment terms and Incoterms.
2. Coordinate with factories and supply chain teams in China to monitor production and ensure goods are ready on time.
3. Work with freight forwarders on booking, container loading, export customs clearance and shipment arrangements under FCA, FOB, DAP and DDP terms.
4. Track shipments from the factory through final delivery and keep customers informed of production, shipping and documentation updates.
5. Prepare and review shipping documents, including commercial invoices, packing lists, bills of lading and customs documentation.
6. Coordinate with customers and internal teams to resolve delays, customs issues, delivery discrepancies and other logistics exceptions.
7. Support invoicing, account reconciliation and payment collection in line with agreed delivery and payment milestones.
8. Maintain clear order, delivery and payment records and provide regular status updates to relevant stakeholders.
9. Collaborate closely with the European sales team and headquarters to ensure smooth handovers and effective end-to-end order execution.

Requirements

1. Bachelor’s degree or equivalent in International Trade, Logistics, Supply Chain, Business Administration or a related field.
2. At least 3 years of experience in commercial operations, order management, international trade or freight forwarding.
3. Hands-on experience with container shipments, freight booking, export customs clearance and shipping documentation.
4. Good understanding of Incoterms and international shipping processes, particularly FCA and FOB.
5. Experience working with key accounts, payment terms, account reconciliation and receivables follow-up.
6. Strong coordination skills and the ability to manage multiple orders and deadlines across different stakeholders.
7. Proficiency in English, both written and spoken; additional European languages are an advantage.
8. Strong attention to detail, ownership and customer service mindset.
9. Experience in batteries, energy storage, renewable energy or dangerous goods transportation, including UN3480/UN3481, is a plus.