Collections Analyst

Digital Realty Trust, L.P.; Amsterdam; On-site; EUR 42,000 - 63,000; Full time

Job summary

Digital Realty Trust, L.P. is seeking a Credit Management Specialist to manage nominated debtor accounts and maximise cash flow while minimising bad debts.

You will handle 90+ day debt escalation and resolve billing queries, liaising with internal teams to ensure timely resolutions and compliance with SLAs. You will maintain professional relationships with customers, communicate clearly in Dutch, and handle confidential information with the utmost discretion.

Qualifications

• Proven previous experience in a similar role.
• Knowledge of standard accounting packages (ideally Financial Force & Oracle).
• Very good command of Dutch in speaking and writing.
• Good problem-solving skills with a creative approach to develop new ideas.
• Ability to work independently and as part of a team.
• Confidentiality is essential and must be maintained.
• Experience with MS Word, Excel (Intermediate), and Outlook.

Responsibilities

• Manage nominated Debtor Accounts to maximise cash flow and minimise bad debts.
• Keep 90+ day debt at a low, manageable level using escalation processes.
• Recommend nonpaid accounts for escalation to collections.
• Investigate and address billing queries raised by clients with internal teams.
• Liaise with internal departments to resolve billing queries within SLAs.
• Maintain high-quality written and verbal communication with customers; conduct calls and meetings as required.
• Engage the wider business when chasing/escalating accounts to preserve customer relations.
• Pursue unidentified or unallocated cash and resolve promptly.
• Highlight contractual terms not supported automatically by the billing system.
• Define and map processes with End Users and Operational Leads; identify controls, risks and issues.
• Suggest areas for alignment and process improvement.
• Support and participate in collections initiatives and finance projects.
• Carry out ad hoc tasks for the Collections Supervisor.

Skills

Dutch language

Problem solving

Attention to detail

Communication skills

Education

Experience in credit management or collections

Tools

Financial Force

Oracle

MS Word

Excel

Outlook

Job description

Your role

• Manage nominated Debtor Accounts to maximise cash flow/minimise bad debts through the credit management system
• Keep over 90-day debt at a low and manageable level by applying the escalation process
• Recommend nonpaid accounts to the Collections Supervisor for escalation to external debt collectors
• Promptly investigate and address Billing Queries raised by clients and use the available tools to chase for resolutions from internal sources
• Liaise with various internal departments to investigate and resolve billing queries in line with agreed SLAs.
• Manage customer relationships to a very high standard, written communication, taking conference calls and F2F meetings as required
• Engage the wider business when chasing/escalation accounts to ensure customer relations are maintained
• Ensure that any Unidentified or Unallocated Cash amounts are pursued and resolved in a timely manner
• Highlight any contractual terms which are unable to be supported automatically by the billing system
• Work independently with End Users and Operational Leads to fully define and map such company processes and procedures, highlighting existing controls, potential risks and current issues
• Suggest areas for alignment and process improvement
• Support and participate in Collections initiatives as required
• Assist with various Finance projects and
• Carry out ad hoc tasks as required by the Collections Supervisor

What you’ll need

Education & Experience

• Proven previous experience in a similar role
• Knowledge of standard accounting packages (ideally Financial Force & Oracle
• Very good command of Dutch in speaking and writing
• Good problem-solving skills: a creative approach with the ability to develop new ideas
• Ability to produce work to a consistently high standard within tight deadlines
• Capability to work independently and as part of a team
• Ability to understand the importance of confidentiality and to ensure that confidentiality is maintained
• Demonstrated ability to operate software applications including MS Word, Excel (Intermediate), and Outlook

Other Skills & Abilities

• Flexible and adaptable, self-motivated and a pro-active worker
• Excellent communication skills, oral and written
• Ability to communicate effectively to a variety of audiences
• Ability to manage multiple priorities and work within limited time constraints
• Excellent analytic capabilities with attention to detail
• Systematic & organised, with an ability to deliver to deadlines