Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Maastricht; On-site; EUR 32,000 - 45,000; Full time

Job summary

SkillLabs in Maastricht is seeking an experienced collections professional to allocate portfolios to vendors based on past performance and FOS availability, coordinate with agencies, plan calls, and ensure timely repos and receipts.

The role emphasizes managing agency relationships, auditing repo processes, resolving escalations, and driving legal actions against chronic defaulters, while maintaining CRM hygiene and meeting TAT commitments.

Qualifications

• Minimum 2-3 years of collection experience in automotive products.
• Experience in managing collection agencies.
• Excellent data management skills.
• Individual performer with strong self-motivation.

Responsibilities

• Allocation of portfolio to vendor based on past performance trend and FOS availability, ensuring adequate manpower capacity.
• Review cases with FOS/TL and assign work based on disposition code.
• Coordinate with agency resources and plan calls for better resolution; support agency on difficult cases.
• Receipt book and repo kits allocation and auditing.
• Agency billing closure within 60 days of the work completed month.
• Ensure prior approvals in repo cases and help agencies manage repo issues.
• Handle collection/repo related customer service issues/escalations.
• Coordinate with legal team for initiating actions against chronic defaulters; liaise with enforcement agencies.
• Track and review BKT resolution with agency and FO level.
• Restrict flow rates to the next BKT based on location handled.
• Remove non-performing FOs and recruit/train fresh team as needed.
• Close CRM queries as per assigned TAT.
• Revert to RCU audit queries before TAT and implement actions at field level.
• Discuss receipt book discrepancies with agency to prevent recurrence.
• Achieve 100% HHT utilization and report to ACM/RCM regularly.
• Notify IT if HHT not working to obtain support.

Skills

Collection experience

Agency management

Data management

Individual performer

Job description

Roles and Responsibilities

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer