Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Alphen aan den Rijn; On-site; EUR 36,000 - 54,000; Full time

Job summary

SkillLabs in Netherlands is seeking an experienced collections professional to manage automotive product portfolios (LMV, TW, 3W, LCV, MCV, HCV) and oversee agency relationships.

You will coordinate with agencies, resolve overdue accounts, audit repos, and ensure timely action with legal teams when needed, while maintaining data accuracy and field-level discipline. The role requires independent performance, strong communication, and the ability to drive process improvements.

Qualifications

• Minimum 2-3 years of collection experience in automotive products (LMV/TW/3W/LCV/MCV/HCV).
• Experience in managing collection agencies.
• Excellent data management skills.
• Independent performer.

Responsibilities

• Allocate portfolio to vendors based on past performance and FOS availability; ensure adequate manpower.
• Review cases with FOS/TL and assign work based on disposition codes.
• Coordinate with agency resources and plan calls for better resolution.
• Audit receipt books and repo kits; ensure compliance.
• Close agency billing within 60 days of work completion month.
• Work with legal team for actions against chronic defaulters; coordinate with enforcement agencies as needed.
• Track BKT resolution with agency and FO levels.
• Limit flow rates to the next BKT for the location handled.
• Recruit and train new team members when non-performing FOs are removed.
• Close CRM queries within the assigned TAT.
• Revert RCU audit queries before TAT and implement field actions.
• Notify IT when HHTs are not functioning for timely support.

Skills

Collection experience

Data management

Agency management

Independent performer

Tools

CRM systems

Job description

Roles and Responsibilities

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer