Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Hellevoetsluis; Presencial; EUR 36.000 - 50.000; Jornada completa

Descripción de la vacante

SkillLabs in the Netherlands seeks an experienced Collections Specialist to manage automotive portfolios, coordinate with agencies, and ensure timely case resolutions. You will plan calls, review performance, and optimize staffing to improve outcomes.

You will oversee repo processes, handle customer service escalations, and liaise with legal and enforcement bodies. A proactive, independent performer with 2–3 years in collections is preferred.

Formación

• Minimum 2-3 years of collection experience in automotive products (LMV, TW, 3W, LCV, MCV, HCV)
• Experience in managing collection agencies
• Excellent data management skills
• Individual performer

Responsabilidades

• Allocation of portfolio to vendor based on past performance and FOS availability, ensuring adequate manpower.
• Review cases with FOS / TL and assign work by disposition code.
• Coordinate with agency resources and plan calls for better resolution.
• Allocate receipt books and repo kits; perform periodic audits.
• Close agency billing within 60 days of the completed month.
• Ensure prior approvals in repo cases and assist agencies with repo issues.
• Handle collection/repo-related customer service issues and escalations.
• Coordinate with legal team to initiate actions against chronic defaulters; liaise with enforcement agencies.
• Track BKT resolution with agency and FO level.
• Control flow rates to next BKT based on location handled.
• Remove non-performing FOs and recruit/train fresh team as needed.
• Close CRM queries within assigned TAT.
• Revert RCU audit queries before TAT and implement field actions.
• Discuss receipt book discrepancies with agency to prevent recurrence.
• Ensure HHT 100% utilization and report to ACM/RCM regularly.
• Notify IT if HHT not working.

Conocimientos

Collection experience

Data management

Agency management

Independent performer

Descripción del empleo

Roles and Responsibilities

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer