Two-Wheeler Loan Collections Lead

SkillLabs; Maastricht; Presencial; EUR 32.000 - 45.000; Jornada completa

Descripción de la vacante

SkillLabs in Maastricht is seeking an experienced collections professional to allocate portfolios to vendors based on past performance and FOS availability, coordinate with agencies, plan calls, and ensure timely repos and receipts.

The role emphasizes managing agency relationships, auditing repo processes, resolving escalations, and driving legal actions against chronic defaulters, while maintaining CRM hygiene and meeting TAT commitments.

Formación

• Minimum 2-3 years of collection experience in automotive products.
• Experience in managing collection agencies.
• Excellent data management skills.
• Individual performer with strong self-motivation.

Responsabilidades

• Allocation of portfolio to vendor based on past performance trend and FOS availability, ensuring adequate manpower capacity.
• Review cases with FOS/TL and assign work based on disposition code.
• Coordinate with agency resources and plan calls for better resolution; support agency on difficult cases.
• Receipt book and repo kits allocation and auditing.
• Agency billing closure within 60 days of the work completed month.
• Ensure prior approvals in repo cases and help agencies manage repo issues.
• Handle collection/repo related customer service issues/escalations.
• Coordinate with legal team for initiating actions against chronic defaulters; liaise with enforcement agencies.
• Track and review BKT resolution with agency and FO level.
• Restrict flow rates to the next BKT based on location handled.
• Remove non-performing FOs and recruit/train fresh team as needed.
• Close CRM queries as per assigned TAT.
• Revert to RCU audit queries before TAT and implement actions at field level.
• Discuss receipt book discrepancies with agency to prevent recurrence.
• Achieve 100% HHT utilization and report to ACM/RCM regularly.
• Notify IT if HHT not working to obtain support.

Conocimientos

Collection experience

Agency management

Data management

Individual performer

Descripción del empleo

SkillLabs in Maastricht is seeking an experienced collections professional to allocate portfolios to vendors based on past performance and FOS availability, coordinate with agencies, plan calls, and ensure timely repos and receipts.

The role emphasizes managing agency relationships, auditing repo processes, resolving escalations, and driving legal actions against chronic defaulters, while maintaining CRM hygiene and meeting TAT commitments.